Logan Health · 1 day ago
Technical Support Representative
Billings, Montana
Full-time
Onsite
Entry Level
$25.25/hr - $35.35/hr
1+ years expLogan Health is a community-focused healthcare provider in Montana, dedicated to delivering exceptional care and fostering a collaborative work environment. They are seeking a Technical Support Representative to provide technical support and exceptional customer service across various IT devices and applications, ensuring smooth operations and empowering caregivers and staff.
Health Care
Responsibilities
Provide timely, accurate support to end users via phone, email, and in person
Deliver exceptional customer service with kindness, empathy, and follow-through
Escalate issues appropriately while maintaining service level agreements (SLAs)
Serve IT users with professionalism, tact, and excellent communication
Support and maintain IT devices including computers, laptops, tablets, printers, scanners, video tech and peripherals
Perform installations, upgrades, routine maintenance, break/fix support, and equipment deployment
Gather technical details for escalation or cross-team support
Document troubleshooting steps, build sheets, and procedures accurately
Ensure secure configuration and maintenance of computers and software roles
Work within Active Directory, imaging tools, remote access platforms, fleet control software, Outlook, core software systems, and printing environments
Support safe data handling while following IT security protocols and best practices
Help monitor and identify potential system vulnerabilities or exploits
Assist with workflows, documentation, quality testing, and training
Participate in planning, design, build, training, and go-live activities for system initiatives
Work independently and collaboratively, taking ownership from start to finish
Stay current on IT technologies and cybersecurity practices, bringing forward new ideas
Qualification
Required
Minimum of one (1) year experience or practical hands-on background with personal computers and common software applications
Strong understanding of personal computers, Windows environment, and software such as Microsoft Office
Demonstrated high-quality customer service skills
Excellent written and verbal communication; ability to interact with diverse users with empathy and professionalism
Highly organized, detail-oriented self-starter with strong prioritization skills
Critical thinker with problem-solving ability and commitment to confidentiality
Ability to work independently and collaboratively in a fast-paced environment
Preferred
Associate's Degree in Computer Science or related field
Relevant industry certifications (A+, Net+, MCP or equivalent)
Experience supporting enterprise-level systems or healthcare environments
Demonstrated experience with ticketing systems and SLA-driven support environments
Benefits
Comprehensive benefits
Company
Logan Health
Logan Health is a collection of healthcare services tailored to the needs of Montana communities and their seasonal visitors.
1001-5000 employees
H1B Sponsorship
Logan Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Cole Turner, CPA
Chief Financial Officer
Brad Schipper
System chief operating officer
Recent News
2023-01-27
2022-03-03
Company data provided by crunchbase