SouthState Bank · 8 hours ago
Dep Ops Exception Specialist I - Charleston
Charleston Support Center
Full-time
Hybrid
Entry Level
2+ years expSouthState Bank is a nationally chartered financial institution known for offering comprehensive banking services. The Deposit Operations Exceptions Specialist plays a key role in monitoring consumer and commercial accounts, ensuring compliance with regulatory requirements, and managing customer transactions to safeguard the bank and its clients.
BankingFinanceFinancial ServicesLendingWealth Management
Responsibilities
Approach all situations logically and professionally to ensure positive customer outcomes
Assist internal customers (branches and other lines of business) with inquiries and guide them through applicable procedures
Responsible for accurately fulfilling customer requests via the Bank’s ticketing system to include but not limited to Deposit Account Transaction Questions, Deposit Account Support Questions, Deposit Account Adjustments, Deposit Account Close/Re-Open, Manual Check Return, and Cashier’s Check Support
Process requests by conducting in-depth research into records and transactions in accordance with federal and state regulations, Bank policy, and departmental procedures to make sound decisions while balancing customer service and risk management
Complete all work within the established service level assignment to ensure timely input of corrections and review of items originally processed by the branches
Conduct manual reviews to identify errors that automation may miss, ensuring the highest level of precision and accuracy
Possess proficiency in time management by prioritizing duties, managing schedules effectively, and meeting strict deadlines without compromising accuracy
Work closely and communicate effectively with team members, other departments, branch staff, the Contact Center, and external customers to complete tasks accurately
Ability to meet or exceed productivity and accuracy expectations and achieve other annual goals assigned by management
Cross train in other teams within Deposit Operations to be able to provide back up support when needed
Participate in virtual meetings and communicate clearly with appropriate etiquette
This position requires a full understanding of Director reports and how to use them to locate Bank information pertaining to customer accounts and research for customer account issues
Perform critical maintenance functions on customer accounts and collaborate with other lines of business to prevent fraud and mitigate the risk of loss to the Bank and customers
Reduce charge-offs and potential Bank losses by systematically offsetting losses through other eligible accounts when applicable and placing memo debits on credits coming in for charge-off accounts
Complete all exception item module functions in Navigator within the allotted time frame to include Stop Payments, NSF, and Non-Post
Ensure the institution returns balance at the night prior to Fiserv shutting down EIM
Review all missing work from the I-teller system and correct as needed
Process all charge-back items to the proper account and print and mail the corresponding image replacement document and notices to the customer
Complete other tasks assigned by leadership to contribute to the department’s success
Qualification
Required
High School Diploma or equivalent
A minimum of 2 years total in banking is required
Proficient with general office machines, PC experience, and programs to include Microsoft Word, Excel, Outlook, Teams, and other departmental software
Preferred
Experience with Fiserv banking applications is preferred (Premier Navigator, Director)
Company
SouthState Bank
The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2013-08-09IPO
Leadership Team
D
Dan Bockhorst
Executive Vice President Chief Credit Officer
Recent News
2025-12-16
2025-10-24
Company data provided by crunchbase