CDK Global · 1 hour ago
Supervisor, Audit & Document Processing
Indianapolis, IN, USA
Full-time
Onsite
Mid, Senior Level
$70K/yr - $76K/yrCDK Global is a company that specializes in providing technology solutions for the automotive industry, and they are seeking a Supervisor for their Audit Team. This role involves overseeing a team that audits customer documentation and ensures compliance while supporting account retention and operational excellence.
Computer Software
Responsibilities
Lead and manage a team of BMV Specialists and support staff
Provide training, mentorship, and daily guidance to ensure consistent service excellence
Act as the primary escalation point for client concerns and complex BMV issues
Develop and implement workflows to improve accuracy, efficiency, and productivity
Monitor performance metrics to ensure service levels and quality standards are achieved
Maintain expert-level understanding of IN BMV processing and CVR system functionality
Conduct periodic audits to ensure compliance with BMV policies and internal procedures
Partner with sales and customer success teams to support account retention and growth
Administer and improve billing procedures and audit reporting
Collaborate with cross-functional teams (IT, Sales, Product) to identify process improvements
Utilize Salesforce and Microsoft Office tools for documentation, reporting, and communication
Represent the department in management meetings and strategic planning sessions
Qualification
Required
Proven experience in a leadership or management role, preferably in BMV services or the auto industry
Advanced knowledge of IN BMV processing and Green Screen transactions
Demonstrated experience with audits and regulatory compliance
Strong communication and interpersonal skills with a focus on customer service
High proficiency in Microsoft Excel, Outlook, and other Office software
Ability to prioritize tasks, manage multiple projects, and meet deadlines
Comfortable working independently and leading a team with minimal supervision
Exceptional problem-solving and conflict resolution skills
Ability to lift up to 10 lbs and perform tasks requiring repetitive motion such as typing and handling paperwork
Preferred
Proficiency with CVR systems and related BMV platforms preferred
Experience using Salesforce or other CRM systems
Benefits
Medical, dental, and vision benefits
Paid Time Off (PTO)
401K Matching Program
Tuition Reimbursement
Company
CDK Global
CDK Global is a leading provider of retail technology and software as a service (SaaS) solutions that help dealers and auto manufacturers run their businesses more efficiently, drive improved profitability and create frictionless purchasing and ownership experiences for consumers.
Founded in 1972
5001-10000 employees
H1B Sponsorship
CDK Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (33)
2024 (40)
2023 (27)
2022 (48)
2021 (54)
2020 (31)
Funding
Current Stage
Late StageLeadership Team
Mike Lenz
Co-Founder
David Penney
Chief Financial Officer
Recent News
2025-09-23
Digital Commerce 360
2025-09-12
MIT Technology Review
2025-09-12
Company data provided by crunchbase