Action Resources · 6 hours ago
Terminal Operations Manager
Sumter, SC
Full-time
Onsite
Mid, Senior Level
3+ years expAction Resources is seeking an Operations Leader to oversee the terminal's operations and drive profitability and growth. The role involves managing day-to-day operations, focusing on driver retention, safety, and customer service while meeting key performance indicators.
Transportation/Trucking/Railroad
Hiring Manager
Jodi Stevenson
Responsibilities
Focused on key areas of Operations: Safety, Service, Revenue, Assets and Costs
Implement and support all company continuous improvement and safety efforts
Serves as the liaison for company drivers, owner operators and terminal associates
Interact with both internal and external customers in a cooperative and professional manner to meet their needs
Require the same level of cooperation from the driver force; ensure superior customer service
Be an effective change leader, as it relates to processes, structure and business modeling
Driver advocate, involved with retaining, recruiting and hiring of drivers; treating drivers fairly, respectfully and honestly
Coordinate daily terminal activities: supporting terminal specific operating objectives
Effectively handle escalation and time critical issues, perform transactions in a timely and accurate manner
Collaborate and support the sales team in managing existing, targeting and supporting new business opportunities
Develop and mentor staff through performance evaluation and effective coaching
Promotes and develops safe work behaviors through effective communication, implementation and follow-up of the company safety programs and objectives
Identify process breakdowns and develop improvement plans with partners to resolve
Responsible for fostering a positive culture
Assist in effectively onboarding drivers and associates to terminal processes
Initial point of contact for personnel problems and troubleshooting
Monitor equipment for proper efficiency levels
Abide by and provide feedback for continuous improvement of all EHSS policies, procedures, and safe work practices
Duties and responsibilities as assigned by Regional Terminal Manager
Qualification
Required
Bachelor's degree or equivalent combination of education and experience in the transportation industry
3-5 years experience in the transportation field
Valid Drivers' License
Ability to travel as necessary
Preferred
0-2 years of fleet management/leadership of drivers
Previous experience leading teams and managing remote locations
Previous tank trailer and hazardous waste transportation experience
Familiar with Transportation Management Software (ie: TMW, McLeod)
Proficiency in use of Microsoft Office suite
Company
Action Resources
Action Resources provides transportation services, hauling chemicals and hazardous waste throughout the U.S. and Canada.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Steve Johnson
Chief Operating Officer
Company data provided by crunchbase