Educators Credit Union · 2 hours ago
Member Response Specialist
Mount Pleasant, WI, US
Full-time
Onsite
New Grad, Entry Level
0+ years expEducators Credit Union is a financial institution dedicated to providing exceptional service to its members. They are seeking a Member Response Specialist to communicate with members through phone and electronic services, ensuring a positive experience and guiding them towards solutions.
Financial Services
Responsibilities
Assist members and potential members with their telephone and e-service requests with a focus on being knowledgeable, proactive, reliable, welcoming, and making a personal connection; answer questions about products and services and resolve problems; refer problems that may need the assistance from management, along with recommendations
Identifies and pursues opportunities to educate members regarding additional products and services
Maintains member account information on computer system
Assures that appropriate records are maintained and required reports are prepared
Performs other related duties as assigned
Qualification
Required
One month to twelve months of similar or related experience
A high school education or GED
Good listening and telephone skills
Accuracy
Able to make decisions with minimum information
Successful in handling a high volume of telephone contacts while maintaining accuracy and friendly service
Ability to work independently while displaying initiative and decision making skills
Ability to maintain a high level of professionalism while working in a fast-paced environment
Physical requirements include: standing, sitting, using hands and fingers, reaching including reaching above the shoulders, talking and hearing, visual acuity, occasional stooping, crouching, or kneeling, and occasional lifting a maximum of 15 pounds
Equipment used includes, but is not limited to the following: computer, keyboard, mouse, telephone, copiers, printers, fax machine, and other standard office equipment and supplies
Company
Educators Credit Union
Serving Southeast Wisconsin Since 1937 Educators Credit Union was founded by teachers in 1937 so members could borrow and save money at fair and reasonable interest rates.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jimmy Justman, CPA, MBA
Chief Financial Officer
Jim Henderson
Retired - Chief Administration Officer/Business Development
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