Help Desk Specialist jobs in United States
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Dexian · 16 hours ago

Help Desk Specialist

positionHenrico, VA
timeContract
remoteOnsite
seniorityNew Grad, Entry Level
money$17/hr - $18/hr

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. They are seeking a Help Desk Specialist to troubleshoot mobile device issues, manage cellular service lines, and maintain mobile device management environments.

ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency
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H1B Sponsor Likelynote
Hiring Manager
Shivani Kumari
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Responsibilities

Troubleshoot and resolve mobile device issues or problems with device hardware and software
Optimize, analyze & manage cellular lines of service to include but not limited to, correcting charges for service plan, adding/removing lines of service and adjusting global plans as needed
Lead day to day enrollment/provisioning/monitoring of smartphones
Build, support and maintain the mobile device management environment including operational, security, and compliant device configurations supporting iOS & Android devices
Apply knowledge of Mobile Device Management (MDM) across multiple mobile technologies, IT standards, and applications, while working closely with mobility vendors to resolve technical issues
Collaborate with internal partners and vendor teams as needed (e.g. help desk, architecture, information security, network, identity management)
Utilize ServiceNow for asset & incident management
Manage mobile devices in Workspace UEM
Use Excel & G- Sheets formulas for analyzing, recording, & reporting

Qualification

Mobile Device ManagementIOS supportAndroid supportServiceNowExcel formulasG-Sheets formulasTroubleshootingCollaboration

Required

High school diploma, GED, or equivalent certification

Company

Dexian

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Glassdoor3.5
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Dexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management.
dateFounded in 1994
location
Mclean, Virginia, USA
people-size1001-5000 employees
web-link
https://dexian.com

H1B Sponsorship

Dexian has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (65)

Funding

Current Stage
Late Stage

Leadership Team

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Mahfuz Ahmed
Chairman of the Board
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Vikram Motiani
Managing Director
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Recent News

PRWeb
Dexian's 2025 HumanKindex™ Finds Consensus on Importance of Kindness and a Widening Gap on Perceived Progress
2025-12-01
PR Newswire
Monument Consulting Announces 2025 Strategic Suppliers
2025-11-19
PRWeb
Dexian COO Tara Winn Earns Fourth Honor on SIA's 2025 Global Power 150 Women in Staffing List
2025-10-14
Company data provided by crunchbase