Joint Commission · 10 hours ago
Senior Director, Communications
Oakbrook Terrace, IL
Full-time
Hybrid
Director/Executive
$150K/yr - $200K/yr
10+ years expJoint Commission is seeking a Senior Director of Communications who is a seasoned communications strategist and mission-driven leader. This role involves developing and executing integrated communications strategies to elevate the organization's brand and support enterprise-level growth, while also providing strategic counsel to leadership and managing media relations.
Health Care
Hiring Manager
Brandon Kiel, MPA
Responsibilities
Develop and lead enterprise-wide communications strategies aligned with business objectives and our mission-driven brand
Serve as a trusted advisor to leadership — bringing strategic insight, professional confidence, and a calm, clear presence in moments of complexity
Proactively anticipate emerging issues and bring thoughtful, creative solutions that protect and strengthen our reputation
Collaborate across the organization to ensure communications are aligned, coordinated, and fueling a culture of transparency, innovation, and shared purpose
Oversee enterprise media strategy including proactive storytelling, issues response, and crisis readiness
Act as a senior spokesperson with poise, authenticity, and credibility; provide media coaching that empowers leaders to communicate confidently
Build strong relationships with national, trade, healthcare, business, and policy media (and build teams who have the same) — bringing a passion for engaging external audiences
Lead crisis communications planning and response with steadiness and strategic clarity
Direct the release of enterprise information to stakeholders including healthcare leaders, business partners, policymakers, and the public
Ensure communications meet legal and regulatory standards while remaining transparent, accessible, and grounded in our values
Lead messaging for sensitive, high‑visibility initiatives, bringing both precision and humanity to every communication moment
Develop and execute a thoughtful internal communications plan that informs, educates and engages Joint Commission’s internal ambassadors
Lead responsibility for upleveling and infusing creativity into fully activating all internal channels across the enterprise
Shape and steward our enterprise social strategy (organic and paid), elevating our digital presence with content that reflects our mission and voice
Oversee insights and analytics to guide smart decision-making, experimentation, and continuous learning
Ensure social ecosystems support broader communications and brand priorities with consistency and purpose
Guide the creation of compelling, high-impact content for executives, media, digital channels, and enterprise initiatives
Champion cohesive messaging and narrative frameworks that strengthen organizational clarity and alignment
Foster a culture of storytelling — encouraging creativity, curiosity, and courage in how we communicate
Lead and inspire a high-performing team with a leadership style that builds trust, encourages innovation, and nurtures professional growth
Manage agency and vendor relationships with a focus on excellence, partnership, and impact
Build systems, workflows, and decision frameworks that support scale, efficiency, and high standards of quality
Define and monitor KPIs that demonstrate communications impact and alignment to enterprise strategy
Use data to guide thoughtful improvements, encourage experimentation, and communicate value to leadership
Foster a culture of learning — where curiosity, insight, and innovation are embraced
Perform other responsibilities as assigned in support of enterprise goals
Qualification
Required
Bachelor's degree in communications, Journalism, Marketing, or related field required
10–15+ years of progressively responsible experience in corporate or agency communications, including leadership roles
Proven success operating in complex, regulated, or global environments; healthcare experience strongly preferred
Demonstrated ability to advise senior executives with confidence, clarity, and strategic insight
Deep experience in media relations, crisis communications, digital/social strategy, and content development
Strong people leadership experience with a passion for coaching, developing, and inspiring teams
Exceptional written, verbal, and executive communication skills
High emotional intelligence; ability to influence across the organization with diplomacy, clarity, and conviction
A strong cultural fit — energized by mission, curious by nature, collaborative in approach, purpose-driven in work, and excited by the opportunity to make a meaningful difference
Preferred
Master's degree preferred
Company
Joint Commission
Joint Commission enables and affirms the highest standards of healthcare quality and patient safety for all.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jonathan Perlin
President & CEO
Austin Frakt
Vice President and Chief Research Officer
Recent News
2025-11-29
The Joint Commission
2025-11-10
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