National University · 13 hours ago
Implementation Specialist
United States
Full-time
Hybrid
Mid Level
$57K/yr - $77K/yr
3+ years expNational University is dedicated to creating innovative solutions to education and meeting the needs of their student population. The Implementation Specialist supports the customer life cycle for Harmony Academy partners, facilitating professional learning and development to improve social and emotional learning competence. This role involves training, developing implementation plans, and maintaining partner engagement to ensure successful use of Harmony Curriculum and Professional Learning.
E-LearningEdTechHigher EducationNon ProfitUniversities
Responsibilities
Complete product certification and onboarding to ensure the correct processes are being followed and correct content delivery is maintained
Develop expertise in the Harmony Curriculum, Harmony Professional Learning product, and SEL content to effectively support implementation and training. Balance and organize the learning and development of several partners at one time within an assigned geographical region while maintaining professionalism and expertise
Identify professional learning, development, and support needs of partners alongside the Account Manager and/or Account Executive through surveys, interviews with employees, and/or consultations with leadership teams
Work in tandem with the Account Manager and/or Account Executive and the partners to establish objectives for the identified training(s)
Partner with the Account Manager and/or Account Executive to provide strategies for successful implementation of accounts
Create comprehensive implementation plans with partners, including partner goals, team resources, professional learning plan, and implementation supports
Maintain regular partner engagement through ongoing training, meetings, and outreach
Determine appropriate audience, content, and modality to meet the established objectives for the identified training(s)
Deliver training(s) to, and support, the partners and users in their development of product usage and SEL growth
Evaluate training(s) through feedback and/or surveys from partners to determine accomplished objectives and plan for future training, as needed
Support the development and execution of various professional learning events, including district, regional, and national events (e.g., train-the-trainer, professional learning communities, extended blended learning opportunities, district series of professional learning)
Contribute to training strategies and development of tactics and tools
Help with conducting needs assessments, formulate training plans, and analyze and identify methodologies to improve existing product and training materials as necessary
Assist and support in the development of content for training, coaching and certification programs through, for example, identification of user needs and identifying content and objectives of professional learning, as well as input, review of professional learning content and materials (e.g., PowerPoint decks, handouts, program materials, as needed), and quality assurance of functionality
Aid in developing and updating deliverables including admin guides, admin and end user job aids, instructor materials, certifications, etc
Engage with Harmony Academy staff and partners to build a community of practice in SEL through facilitation, coaching, consultation, and mentoring with an equity lens
Provide mentorship and support to per diems and other teacher leaders
Collect and enter data into appropriate databases (e.g., Training Registration Site) and maintain accurate records of professional learning metrics (e.g., number of trainings facilitated, number of registrants, number of attendees, and survey responses)
Demonstrate professionalism and qualities consistent with SEL competencies as conveyed by Harmony and Harmony Professional Learning while ensuring an equity lens is applied to all actions
Other duties as assigned
Qualification
Required
Bachelor's degree in education, or related field, required
A minimum of three (3) years of coaching, mentoring, or training experience required
Preferred
Master's degree preferred
A minimum of five (5) years of relevant teaching experience preferred
Experience with adult learning theories and effective instructional and delivery strategies preferred
Project Management experience is desirable
Experience in higher education preferred
Experience working in a technology-driven enterprise preferred
Benefits
Comprehensive well-being benefits for you and your family
Company
National University
National University is a private nonprofit university that provides accessible and achievable higher education to adult learners. It is a sub-organization of National University System.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$10.85MKey Investors
National Science FoundationU.S. Department of EducationU.S. Department of Veteran Affairs
2025-12-04Grant· $0.4M
2024-12-19Grant· $3.5M
2024-11-11Grant· $0.5M
Leadership Team
Mark David Milliron
President & CEO
Dave C. Lawrence, Ed.D., Ed.S., MBA
Executive Vice President, Administration and Finance | Chief Financial Officer
Recent News
2025-11-30
Company data provided by crunchbase