JPMorganChase · 1 day ago
J.P. Morgan Wealth Management - Real-Time Workforce Management Analyst
Westerville, OH
Full-time
Onsite
Entry, Mid Level
$50K/yr - $73K/yr
2+ years expJPMorganChase is a leading financial services firm, and they are seeking a Real-Time Workforce Management Analyst for their Workforce Management team. This role focuses on optimizing staffing and service levels for contact centers by leveraging analytical skills and collaborating with local management.
Asset ManagementBankingFinancial Services
Responsibilities
Perform staffing analysis and modify employee schedules to align with business needs
Manage daily service levels to support operational objectives
Optimize staffing schedules across multiple sites, queues, and business functions at 30-minute intervals
Participate in daily leadership calls to identify opportunities and recommend improvements for availability
Communicate overtime requirements to leadership and secure necessary resources
Minimize idle time and promote effective entitlement usage
Maintain and configure Aspect eWFM system settings
Provide intraday and ad-hoc reporting as needed
Guide and execute changes that enhance staffing and service levels
Collaborate with eWFM Administration, Leadership, and Technology teams
Contribute to projects and initiatives that support process improvements
Qualification
Required
2 years of call center experience with emphasis on intraday support through schedule modification
Strategic mindset and highly analytical thinker with sound business judgment
Maintain a positive attitude and act as team player while delivering on high priority, time-sensitive initiatives
Strong PC skills (Microsoft Office including Excel, PowerPoint, Word and Visio)
Preferred
2 years of Workforce Management experience in a 500+ seat environment
Aspect/eWFM application experience preferred
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
Private Banker International
2026-01-19
2026-01-17
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