Oldcastle BuildingEnvelope · 5 hours ago
Customer Service Representative - Metal
Cleveland, OH
Full-time
Onsite
Entry Level
$18.07/hr - $27.11/hr
1+ years expOldcastle Building Envelope contributes architectural glass and building products to various significant projects. They are seeking a Customer Service Representative to maintain product knowledge, document customer interactions, and coordinate between sales and production to meet customer expectations.
Building MaterialInterior DesignManufacturing
Responsibilities
Maintain broad knowledge of products and services of the organization
Document customer interactions and transactions
Data entry of faxed, emailed, and phoned in orders for production
Coordinate between sales and production to meet customer expectations
Maintain good communication channels with product and support staff
Communicate with customers to determine expected delivery date and time
Coordinate and resolve product or service problems
Participate in educational opportunities internally and externally to enhance knowledge of product and job skills
Regular and predictable attendance, safely performing tasks and adherence to all safety policies and procedures are essential functions of the job
Any additional duties as assigned by management
Qualification
Required
A minimum of 1 year previous customer service experience in customer facing role
A minimum of 1-2 years experience in construction or manufacturing industry in any setting
Strong organizational and listening skills
Ability to work overtime when required
Strong attention to detail
Great ability to work in a team environment and independently
Coordinate and prioritize work with deadlines
Excellent written and verbal communication skills
Strong ability to read and communicate requirements in fractions
Excellent ability to read, interpret, and understand drawings, blueprints and specifications
Up to 10% of role involves working in a manufacturing floor environment
Preferred
Preferred experience with AS400, SAP
Benefits
Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
Work-life balance – PTO and holidays, including floating holidays you can choose
Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
Training – We will equip you with the knowledge and skills you need to succeed
Company
Oldcastle BuildingEnvelope
Oldcastle BuildingEnvelope is a manufacturer of curtain walls, architectural glass, shower enclosures, glazing hardware, and railings.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-02-28Acquired
Leadership Team
Michael Marcely
Chief Financial Officer
Becky Chambers
IT Manager, Business Partner AG&M
Recent News
2025-09-22
Company data provided by crunchbase