Braden Business Systems · 5 hours ago
Technical Alignment Specialist
Fishers, IN
Full-time
Onsite
New Grad, Entry LevelBraden Business Systems is seeking a dedicated and detail-oriented Technical Alignment Specialist to join their Managed Services team. This role is critical for optimizing and securing client IT environments, overseeing onboarding and offboarding processes, and providing actionable insights to ensure compliance with industry standards.
ComputerCRMInformation Technology
Hiring Manager
Pamela Wolfe
Responsibilities
Facilitate onboarding for new managed services clients, including documenting existing infrastructure, configuring systems, and coordinating with internal teams
Ensure smooth transitions for offboarding clients by handling data properly, decommissioning systems, and adhering to security protocols
Maintain accurate and up-to-date client records and documentation during transitions
Conduct monthly, quarterly, and annual technical assessments of client environments against Braden's IT best practices and compliance standards
Identify areas for improvement in IT infrastructure, security, and processes, providing detailed reports and recommendations
Collaborate with internal account teams (Client Partners) to communicate findings and propose prioritized action plans
Present technical alignment insights for clients, highlighting areas of success, improvement opportunities, and compliance adherence
Stay informed on industry trends, evolving standards, and compliance regulations to ensure alignment frameworks remain current
Work with the Managed Services leadership team to refine and expand best practices and alignment standards
Act as a technical liaison during client interactions, ensuring a high level of service and satisfaction
Support internal teams by providing context and technical insights during client reviews and strategy meetings
Participate in a rotating on-call schedule to provide after-hours support and ensure timely response to critical issues
Assist the service delivery team in resolving tickets generated from proactive assessments and maintenance activities, ensuring client environments remain stable and secure
Qualification
Required
Dedicated and detail-oriented
Experience in client onboarding and offboarding for managed services
Ability to document existing infrastructure and configure systems
Knowledge of security protocols for data handling and system decommissioning
Ability to maintain accurate and up-to-date client records and documentation
Experience conducting technical assessments of IT environments
Ability to identify areas for improvement in IT infrastructure, security, and processes
Strong reporting and recommendation skills
Collaboration skills to work with internal account teams
Presentation skills for communicating technical alignment insights to clients
Knowledge of industry trends, evolving standards, and compliance regulations
Ability to refine and expand best practices and alignment standards
Strong client support and communication skills
Ability to act as a technical liaison during client interactions
Participation in a rotating on-call schedule for after-hours support
Ability to assist service delivery teams in resolving tickets
Ability to ensure client environments remain stable and secure
Reliably commute or plan to relocate before starting work
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance
Company
Braden Business Systems
Braden Business Systems is a business supplies and equipment company offering document management and production print solutions.
Founded in 1989
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Cody Guernsey
vCIO
Erik Braden
Managing Partner
Recent News
EIN Presswire
2025-10-17
Company data provided by crunchbase