Colorado Symphony · 1 week ago
Chief Experience & Revenue Officer
Denver, CO
Full-time
Onsite
Director/Executive
$150K/yr - $210K/yr
10+ years expThe Colorado Symphony is a leader in innovative and inclusive programming, seeking a Chief Experience & Revenue Officer to drive earned revenue growth and enhance audience experiences. This role will unify marketing, sales, patron services, and experience design to create measurable improvements in audience engagement and financial performance.
EventsMusicNon Profit
Responsibilities
Translate experience and hospitality investments into measurable improvements in satisfaction, repeat attendance, frequency, and lifetime audience value
Own and grow all earned revenue streams, including ticket sales, subscriptions, flexible packages, and related audience products
Establish and deliver against clear earned revenue targets aligned with the Colorado Symphony’s fiscal and annual budgets and the 2030 goal of 80% average seat capacity for classical concerts
Lead pricing strategy, revenue analytics, demand forecasting and optimization, and forecasting strategies informed by analytics, segmentation, and audience behavior
Drive strategies that increase repeat attendance, frequency, and long-term audience loyalty, particularly within classical programming
Translate experience investments into measurable improvements in attendance, retention, and revenue per patron
Lead a modern, high-performing, integrated team accountable for audience growth, conversion, and retention
Ensure disciplined use of data, CRM insights, testing, forecasting, and analytics to guide marketing, sales, and patron services decisions
Advance the Colorado Symphony’s brand as a living heartbeat of Colorado—expressive, inclusive, and relevant—while maintaining focus on performance, outcomes, and accountability
Oversee Patron Services and front-facing audience operations, embedding a culture of service excellence and belonging at scale
Apply Unreasonable Hospitality principles to elevate the end-to-end patron experience—from first interaction to post-concert engagement
Maintain an active, visible presence at Colorado Symphony concerts and events to observe audience behavior, experience the patron journey firsthand, and inform continuous improvement of experience and earned revenue strategy
Ensure that experience design directly drives earned revenue outcomes, functioning as a core growth lever rather than a surface-level enhancement
Operationalize the Colorado Symphony’s Brand across all audience touchpoints, ensuring that live symphonic experiences foster belonging, emotional connection, and repeat engagement
Translate the Colorado Symphony’s Vision and Mission into measurable outcomes across attendance growth, loyalty, and earned revenue
Evaluate experience and hospitality investments through clear performance metrics, including occupancy, yield, and lifetime audience value
Partner closely with the Chief Artistic Officer to align programming, audience insights, and market demand
Collaborate intentionally with the Chief Philanthropy Officer to strengthen the earned-to-contributed revenue continuum, while maintaining clear ownership of financial outcomes
Work with the CFO on forecasting, pricing strategy, performance measurement, and financial reporting
Build, lead, and elevate high-performing teams across marketing, patron services, and audience engagement
Set clear expectations, prioritize work rigorously, and hold teams accountable for outcomes
Model servant leadership, curiosity, rigor, adaptability, and continuous improvement
Qualification
Required
10+ years of senior leadership experience in marketing, revenue, customer experience, or growth roles
Demonstrated success owning and delivering earned revenue growth through marketing discipline, pricing strategy, and analytics
Proven experience leading full-funnel demand generation and audience or consumer growth
Strong financial and analytical acumen; comfortable using data to drive decisions and measure impact
Leadership style grounded in empathy, performance, accountability, collaboration, and results
Preferred
Experience in live entertainment, performing arts, hospitality, sports, or destination experiences strongly preferred
Passion for the arts and belief in the power of live symphonic music to connect communities
Company
Colorado Symphony
Colorado Symphony offers events and activities.
51-200 employees
Funding
Current Stage
Growth StageRecent News
PR Newswire
2024-12-13
Company data provided by crunchbase