Buttermilk · 2 hours ago
Account Manager
New York, United States
Full-time
Hybrid
Entry, Mid Level
2+ years expButtermilk is a creative agency shaping the future of the creator economy. The Account Manager plays a key role in supporting and growing client relationships, ensuring high-quality delivery across accounts and smooth day-to-day client operations.
AdvertisingBrand MarketingContent Creators
Hiring Manager
Joanne Temenu
Responsibilities
Act as a day-to-day point of contact for clients, supporting regular check-ins and ongoing communication
Support Account Directors and Group Account Directors in delivering account plans and growth initiatives
Collaborate with Creator Services to ensure timelines, creator availability, and review periods are met
Coordinate proposals, status reports, pitches, and Statements of Work (SOWs), supporting timely sign-off and invoicing
Identify opportunities for incremental growth within accounts and flag these to senior team members
Support profitability by tracking hours, budgets, and resourcing, escalating risks where needed
Maintain clear, professional, and proactive communication with clients
Support strong client relationships through reliability, responsiveness, and attention to detail
Contribute to client satisfaction tracking, including feedback and surveys
Build a strong understanding of client brands, objectives, and target audiences
Use performance data and insights to inform recommendations and next steps
Stay curious about industry trends and emerging opportunities
Represent client needs internally, ensuring teams are aligned on priorities
Share client insights clearly with internal stakeholders
Support a collaborative and solutions-focused working environment
Help maintain strong ongoing relationships to support renewals and repeat work
Spot opportunities for additional services or extensions and escalate appropriately
Contribute to long-term account health and stability
Support project delivery to ensure work is on time, on brief, and on budget
Identify risks or challenges early and raise them with senior team members
Continuously look for ways to improve processes and ways of working
Support the preparation of clear, engaging client-facing materials
Communicate confidently with clients and internal teams
Adapt communication style to suit different stakeholders
Qualification
Required
2–4 years' experience in an account management or client services role, ideally within a creative or marketing agency
Experience supporting delivery across multiple projects or accounts
Strong organisational skills and attention to detail
Commercial awareness, with experience supporting budgets or resourcing
Confident communicator with a client-first mindset
Ability to work effectively in a fast-paced, collaborative environment
Preferred
Beauty industry experience (desirable but not essential)
Benefits
Private Medical Insurance
Juno Wellbeing Credits
Hybrid Working (London)
£200 Home Office Setup Budget
Night Key Membership
Birthday Leave
Learning & Development Budget
Friday 2PM Finish
401K
Company
Buttermilk
Buttermilk is an influencer agency that provides influencer campaigns, community management, and paid social advertising services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jamie Ray
Co-Founder
Motez Touqmatchi
Co-Founder
Recent News
2025-11-12
2025-09-25
2025-09-24
Company data provided by crunchbase