Ushur · 9 hours ago
Technical Consultant
United States
Full-time
Remote
Mid Level
$110K/yr - $120K/yr
4+ years expUshur is a dynamic startup focusing on innovative solutions in customer engagement. They are seeking a Technical Consultant to support customer onboarding and maximize the value of their platform through effective implementation of automation journeys and technical solutions.
Artificial Intelligence (AI)Cloud ManagementInsurTechMachine LearningNatural Language ProcessingSaaS
Responsibilities
Design, build, and orchestrate complex no-code workflows that map customer business use cases to scalable, production-ready solutions using industry best practices
Own customer implementations end-to-end from discovery through production go-live, acting as the technical delivery lead accountable for scope, timelines, risks, and quality
Develop clear solution and technical documentation, including architecture diagrams, data flows, and business process flows, and effectively communicate to technical and non-technical stakeholders
Utilize your outstanding technical consulting skills to implement software solutions that address the disparate needs of businesses
Engage with Technical Success Managers and Account Executives to support solution scoping, effort estimation, and implementation planning
Lead and drive scope definition, requirements analysis, functional and technical design, application configuration, unit testing, UAT and production deployments
Provide hands-on technical implementation and support across multiple concurrent customer engagements
Participate in customer-facing activities including discovery sessions, requirements workshops, solution walkthroughs, and demos
Share knowledge, reusable patterns, and best practices with peers to improve team effectiveness and delivery consistency
Identify, document, and track product gaps, risks, and issues using Jira and collaborate with Product and Engineering teams as needed
Complete weekly time tracking and timesheet submissions in accordance with Professional Services processes
Allocate time to client-facing meetings including demos, requirements gathering etc
Qualification
Required
Bachelor's or Master's degree in Computer Science and or Engineering
4+ years of experience in a technical consulting role or mid-to-large SaaS enterprise solutions company or similar experience
Experience working with cloud-based platforms and services, preferably Amazon AWS or equivalent
Strong experience working with APIs, scripting, and data transformations; familiarity with JavaScript and/or Python strongly preferred
Proven ability to operate effectively in a fast-paced, startup environment with changing priorities and a strong bias toward problem-solving and execution
Customer-first mindset with demonstrated experience delivering solutions aligned to business outcomes
Strong verbal, written, and presentation skills, with the ability to communicate complex technical concepts to non-technical stakeholders
Passion for technology and being a part of a fast-growing SaaS startup where we move quickly and wear many hats
Experience delivering customer-facing implementations using Agile or hybrid delivery methodologies
Strong knowledge of software testing and debugging tools, platforms/frameworks and associated solutioning approaches in enterprise implementations
Strong analytical and problem-solving skills, with the ability to evaluate trade-offs and design pragmatic solutions leveraging automation and AI where appropriate
Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams across Product, Engineering, Sales, and Customer Success
Preferred
Familiarity with conversational AI, intelligent automation, or AI-driven customer engagement platforms is a plus
Benefits
Unlimited PTO
Paid holidays (10 holidays + full week off at the end of December)
Comprehensive Health Benefits
Health, dental, and vision plans tailored to meet the needs of you and your loved ones
Life insurance
Accident coverage
401(k) plan
Stock options
Assistance with certifications and continuing education related to your role at Ushur
Flexible Work Options
Hybrid work model
Company
Ushur
Ushur is a cloud-based AI company that automates service workflows in both the backend process and conversational interfaces.
201-500 employees
H1B Sponsorship
Ushur has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (7)
2023 (4)
2022 (5)
2021 (3)
Funding
Current Stage
Growth StageTotal Funding
$107MKey Investors
Iron PillarThird Point Ventures8VC
2025-02-07Series Unknown· $15M
2023-02-07Series C· $50M
2021-02-09Series B· $5M
Leadership Team
Simha Sadasiva
Co Founder & CEO
Henry Peter
Co-Founder & CTO
Recent News
Beinsure - Insurance, Reinsurance, InsurTech Insights
2025-10-17
2025-10-07
Company data provided by crunchbase