HighLevel · 4 hours ago
Manager, Trial Experience- SaaS
United States
Full-time
Remote
Mid, Senior Level
5+ years expHighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. As the Manager of Trial Experience, you will lead and develop your team to ensure exceptional engagement from the start of trials and provide customers with strategic insights to align with their business strategies.
AdvertisingCRME-Commerce PlatformsMarketing
Responsibilities
Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture
Lead to ensure your team is successful by coaching, developing, inspiring and holding them accountable against established KPIs, policies and procedures - measure and provide detailed analysis on success against team’s growth KPIs and metrics
Support and identify process improvements and alternative solutions to drive team efficiency, productivity and engagement Being able to interpret data that translates into action to improve the team
Conduct consistent and impactful performance conversations, conflict management, constructive/subjective feedback, and coaching with team members, leads, and managers while fostering a high-performance culture that inspires the desire to succeed
Responsible for providing your teams with technical resources and advice, resolving problems, and disseminating advisories, warnings, and corrective action plans when warranted
Developing and issuing warnings and corrective action plans, as required
Effectively build the morale of a group in a team setting that fosters the successful completion and achievement of team goals
Serve as an influential leader by demonstrating professionalism, operating in a fast-paced environment, taking ownership of your team’s success, and fostering a team culture of encouraging growth, innovation, and proactive problem solving
Lead any escalation concerns high-severity issues encountered by customers and team members, whether originating from within the team, directly from customers, or from other HighLevel departments
Be readily available with cameras on throughout the shift to assist customers and team members via Zoom
Other duties may be assigned and/or modified as business needs change
Qualification
Required
Bachelor's Degree or Equivalent SaaS Experience is strongly preferred
5+ years of progressive experience leading fast-paced, results driven, customer-facing teams for a SaaS or Product-Led Growth startup company preferred
3+ years of experience with staffing/hiring, performance management, career conversations, coaching and developing front-line employees and junior managers required
You are a true people manager at heart, you love mentoring, leading and contributing to the professional development of those around you
A strong technical aptitude to help our users succeed with the HighLevel software
Strong collaboration, time-management and prioritization skills are critical to the success of this role
The ability to build and maintain strong relationships internally with senior leadership, teams and customers
Strong experience using data/analytics tools to solve problems, measure the impact of your work, develop new projects and drive demonstrable customer and team success
Ability to collaborate and influence cross-functional teams and champion new concepts and ideas
Demonstrated approach to problem solving and conflict management
Must be a go-getter, not afraid to ask questions, and take accountability for your results and your team's results
Demonstrated experience to learn quickly and apply new technologies to solve problems and bring these lessons to a team of direct reports
Ability to develop and maintain deep knowledge of customers, data, business, and markets
Demonstrated ability to communicate well with colleagues, subordinates, and customers, both written and oral
Experience working with and or ability to learn the use of various CRM Systems
Working knowledge of topics such as Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO
Working Knowledge of the following applications: Google Suite, Zoom, Facebook, Instagram, Slack, Linkedin and other social media
Company
HighLevel
HighLevel is a marketing and advertising platform that captures message leads via voicemail, SMS, emails, FB messenger, and more.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$60MKey Investors
General AtlanticPeakequity
2024-04-11Private Equity
2021-11-04Private Equity· $60M
Leadership Team
Varun Vairavan
Co-Founder
Joyce Boss
Chief Financial Officer
Recent News
bloomberglaw.com
2025-12-10
EIN Presswire
2025-12-02
2025-11-28
Company data provided by crunchbase