Cook Systems · 3 hours ago
Help Desk Analyst
Memphis, TN
Full-time
Onsite
Entry Level
3+ years expCook Systems is a certified veteran-owned IT consulting firm that partners with Fortune 500 enterprises and high-growth companies to deliver agile technology solutions. The Help Desk Analyst provides first-level, second-tier technical support to end-users for hardware and software issues on desktop computers, collaborating with IT teams to troubleshoot and resolve incidents.
Information ServicesInformation Technology
Responsibilities
Deliver first-level, second-tier technical support for end-users, focusing on hardware and software for desktop computers
Provide technical assistance for incoming requests and issues related to computer systems, software, and hardware
Collaborate with IT teams to troubleshoot and resolve escalated incidents
Identify support needs, diagnose, and resolve hardware and software issues in collaboration with stakeholders
Manage all endpoint installations and configurations
Assist in maintaining and updating inventory of computers and related peripherals
Qualification
Required
Proficiency in working within a Microsoft Azure AD (Entra ID) environment
Experience in supporting Office 365 applications and MS Intune for Endpoint Device Management
Expertise in supporting mobile device platforms, including Apple iOS and mobile applications
Competence in supporting MacOS and Apple devices
Thorough knowledge of current desktop computer operating systems, particularly Windows
Ability to set up and configure computers and printers in a network environment
Understanding of PC and laptop hardware components to ensure optimal utilization and functionality
Skills to support desktop printers (e.g., Lexmark, Xerox, HP) and a broad range of desktop peripherals (e.g., modems, storage devices, scanners)
Proficiency in desktop applications, particularly MS Word, Excel, PowerPoint, Outlook, desktop utility software, and desktop management tools
Excellent written and verbal communication skills
Ability to process complex verbal and written instructions
Exceptional customer service skills
Minimum of 3 years of experience in a service desk support role
Benefits
Choose from two comprehensive medical plans through Blue Cross Blue Shield, with dental and vision coverage included.
Protect what matters most with life, critical illness, and accident insurance through Unum—because your family’s security matters.
Plan ahead and save with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent-care expenses your way.
Our Health Gap Insurance through Sun Life helps cover unexpected costs, so you’re never caught off guard.
Build your future with our 401(k) plan through The Standard. You’re eligible after just six months—because long-term success deserves a strong foundation.
Company
Cook Systems
Cook Systems is an information technology and services company.
201-500 employees
H1B Sponsorship
Cook Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2023 (3)
2022 (2)
2021 (2)
2020 (3)
Funding
Current Stage
Growth StageLeadership Team
W
Wayne Cook
Chairman, founder
Company data provided by crunchbase