Spicin Foods · 9 hours ago
Account Manager
Kansas City, KS
Full-time
Onsite
Entry, Mid Level
2+ years expSPICIN FOODS INC is seeking a dynamic Account Manager to manage existing clients and generate revenue through high volume orders for manufacturing sauces. The role involves project management, internal operations, and sales activities associated with clients and retail outlets.
Food and BeverageFood DeliveryFood ProcessingManufacturing
Responsibilities
Manage customer accounts through on-going account planning, and appropriate communications consistent strategy. Manage, grow, and maintain account to achieve quarterly revenue goals
Demonstrating outstanding customer service, communication and account skills, and occasionally assisting in display of merchandise or organizing the selling floor and stock areas
Process payments by totaling orders, creating invoices and organizing shipments. Maintains a professional attitude with sincerity and enthusiasm reflecting commitment to our customer
Develop and maintain product knowledge by reading provided material in order to communicate it to the customer. Stays current with promotional events and sales
Checking in all visitors to Spicin Foods, ensure warm reception and proper flow for customer, visitors, candidates and team members. Following proper security protocols adhering to food safety guidelines; ensuring all entrance, gift shop, office area and conference rooms are clear of clutter, organized and items are stored in proper locations
Provide outstanding customer service and selling skills, retail outlet store and tour groups. Organize the selling floor and stock areas; delivering samples of products per customer request; process payments by totaling purchases; processing checks, cash, or other credit cards
Customer and Distributor orders, input orders immediately up to 24 hours upon receipt; processing and filling orders within 1-3 days for ground shipment, and within 3-5 days for trucks; proactively reaching out to customers to collect payment on all orders as assigned
Answering phone lines, run daily web order report for fulfillment; ensuring office supplies are stocked; order supplies as inventory gets low; manage and distribute general contact email inbox. Complete tasks as assigned by the leadership; work as a team to ensure clear, consistent communication, enhance the Spicin Foods brand
Qualification
Required
2 years' recent experience with business to business customer relationships, and advanced knowledge customer service practices
Physical demands: This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching and climbing ladders
Customer Service Oriented: Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service
Communication: Excel in both written and oral English communication; effective interpersonal and presentation skills; with professional attitude. Ability to read, write and effectively communicate with customers, peers and management through both telephone and email etiquette
Organized: Able to work independently; effective time management skills; able to manage multiple tasks concurrently, prioritize effectively, and meet deadlines with a high attention to detail
Adaptable: Willingness to accept change; exhibit flexibility and adaptability. Along with the ability to absorb and quickly understand new information
Resourceful: Ability to deliver results utilizing the resources available. Has a get-it-done mentality
Preferred
Experience in manufacturing customer service is a Plus!
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Spicin Foods
Spicin Foods is a food manufacturer that specializes in producing and distributing sauces, salsas, and drink mixes.
51-200 employees
Funding
Current Stage
Growth StageRecent News
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