OpenLoop · 5 hours ago
Medical Operations Specialist
United States
Full-time
Remote
Entry Level
1+ years expOpenLoop is a telehealth support solutions company seeking a Medical Operations Specialist to support the day-to-day operations of their provider network. The role involves ensuring operational consistency and provider engagement while maintaining communication and support for providers' workflows and performance.
Health CareIT InfrastructureMedicalService IndustryTelehealth
Responsibilities
Monitor and support provider adherence to schedules, workflows, and operational expectations
Provide operational coverage during assigned evening and weekend hours (CST) to support provider availability and continuity of care
Maintain real-time visibility into provider availability and escalate coverage gaps or operational issues as needed
Serve as a primary operational point of contact for providers regarding workflows, processes, and expectations
Address provider questions or concerns in a timely, professional, and supportive manner
Track and support reporting on key operational and performance indicators (KPIs)
Identify workflow bottlenecks, inefficiencies, or recurring provider challenges and escalate recommendations as appropriate
Support day-to-day provider operations by reinforcing operational standards and ensuring consistency across programs
Collaborate with Workforce Management to help align provider schedules with patient demand and service goals
Work closely with Quality Assurance, Patient Experience, Clinical Leadership, and IT teams to resolve operational issues impacting providers
Maintain accurate documentation of provider communications, escalations, and resolution outcomes
Participate in scheduled OpenLoop holiday coverage to ensure uninterrupted provider support
Other duties as assigned
Qualification
Required
1–3 years of experience in healthcare operations, provider support, administrative operations, or clinical operations support (healthcare experience preferred)
Bachelor's Degree in Healthcare Administration, Business Administration, Health Services Management, or a related field, or equivalent experience
Highly organized with strong attention to detail and follow-through; comfortable managing high-volume daily operational workflows and supporting an active provider population
Clear, professional written and verbal communication skills with a strong provider-facing, service-oriented mindset
Proficient with collaboration and productivity tools such as Google Workspace (Docs, Sheets, Calendar), Slack, and ticketing or workflow management systems (e.g., Zoho Desk)
Able to prioritize effectively, escalate issues appropriately, and collaborate cross-functionally with Medical Operations, Practice Management, Clinical Leadership, Quality, and IT teams
Comfortable working within evolving systems and workflows and contributing to continuous operational improvements based on feedback and data
Preferred
Familiarity with identity and access management tools (e.g., Okta) and basic technical troubleshooting is a plus
Benefits
Medical, Dental, and Vision plans
Flexible Spending/Health Savings Accounts
Flexible PTO
401(k) + Company Match
Life Insurance, Pet insurance, and more
Company
OpenLoop
OpenLoop is the nation’s top white-label digital health infrastructure provider, powering virtual care delivery for healthcare organizations, employers, retailers, and consumer brands.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$26.62MKey Investors
Nava VenturesSpringTide VenturesTechstars
2023-03-15Series A· $15M
2022-03-15Series A· $8M
2021-04-14Seed· $3M
Leadership Team
Jon Lensing
Co-Founder, CEO
Christian Williams
Co-Founder, President, COO
Recent News
Research and Markets
2025-06-21
2025-05-06
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