Sciens Building Solutions · 9 hours ago
Renewal Coordinator
Latham, NY
Full-time
Onsite
New Grad, Entry Level
$50K/yr - $75K/yrSciens Building Solutions is seeking a Renewal Coordinator for their fire alarm, fire protection & security business. The role involves maintaining service contracts within a defined customer base, developing customer-focused strategies for retention, and ensuring overall customer satisfaction.
Electrical DistributionMechanical EngineeringSecurityService Industry
Hiring Manager
Kari Kilmer
Responsibilities
Manage all retention activities within an assigned service agreement customer base
Proactively reach out to each customer in writing 120 days prior to renewal
Re-estimate contract to ensure costs are updated with current labor rates and hours to perform the work
Achieve a minimum renewal rate of 95%
Prepare and actively participate in the monthly Service Contract Renewal meeting, following up on actions as needed
Address customer concerns and gain customer acceptance prior to renewal date
Manage a list of customers and annual renewal dates
Responsible for retention, customer satisfaction and growth within the customer base
Identify customer needs across fire alarm, sprinkler and security and upsell across product lines and/or expand existing services, based on current customer needs
Act as the point of contact for the assigned customer base and develop strong relationships with customers, understand how the customer works and know each customer contact by department
Work internally with managers to improve service delivery
Ask questions, determine customer needs and provide solutions to meet those needs
Share status of 120-day process during weekly sales meetings and status of current and past due renewals
Meet with customers in person as needed
Qualification
Required
Manage all retention activities within an assigned service agreement customer base
Proactively reach out to each customer in writing 120 days prior to renewal
Re-estimate contract to ensure costs are updated with current labor rates and hours to perform the work
Achieve a minimum renewal rate of 95%
Prepare and actively participate in the monthly Service Contract Renewal meeting, following up on actions as needed
Address customer concerns and gain customer acceptance prior to renewal date
Manage a list of customers and annual renewal dates
Responsible for retention, customer satisfaction and growth within the customer base
Identify customer needs across fire alarm, sprinkler and security and upsell across product lines and/or expand existing services, based on current customer needs
Act as the point of contact for the assigned customer base and develop strong relationships with customers, understand how the customer works and know each customer contact by department
Work internally with managers to improve service delivery
Ask questions, determine customer needs and provide solutions to meet those needs
Share status of 120-day process during weekly sales meetings and status of current and past due renewals
Meet with customers in person as needed
Preferred
Fire Alarm, Fire Protection (sprinkler/suppression) and/or Security industry knowledge a plus
Bachelor's degree preferred. Candidates with a combination of education and experience will also be considered
Over the counter sales or customer service experience
Ability to proactively reach out to customers and problem solve
Effective communication skills and ability to present before broad audiences
Strong negotiation skills and competitive spirit
Benefits
Paid time off plan and holidays.
401(k) matching.
Short term and long-term disability.
Medical, dental, and vision plans with options.
Life insurance.
Professional career development opportunities.
Tuition reimbursement program.
Company
Sciens Building Solutions
Sciens Building Solutions is a provider of fire detection and security services.
Founded in 2015San Francisco, California, USA
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-11-10Acquired
2018-01-01Series Unknown
Leadership Team
Kurt Schoonover
Chief Operating Officer
Recent News
2026-01-20
Sciens Building Solutions
2025-08-13
Sciens Building Solutions
2025-06-18
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