Charlie Health · 1 hour ago
Product Manager, Business Systems
New York, NY
Full-time
Onsite
Entry, Mid Level
$125K/yr - $175K/yr
2+ years expCharlie Health is a rapidly growing organization focused on connecting individuals to life-saving behavioral health treatment. The Manager, Business Systems will own and evolve the core operating systems that support admissions, scheduling, clinical access, and revenue workflows, leveraging Salesforce to enhance operational efficiency and scalability.
Health Care
Responsibilities
Own the architecture, governance, and roadmap for Charlie Health’s Salesforce-based operating systems
Translate real-world operational workflows into scalable, deterministic system logic
Design routing, automation, case management, and capacity allocation frameworks that directly impact access to care, revenue capture, and compliance
Partner with Operations, Clinical, Admissions, Scheduling, and RCM teams to identify bottlenecks and convert them into system-level solutions
Define and enforce schema design, automation standards, and change-control governance
Build economic and throughput models to inform prioritization and system design
Lead cross-functional initiatives that improve funnel performance, reduce operational friction, and increase scalability
Partner with Salesforce Admins and Engineers to deliver clean, auditable, maintainable systems
Serve as the single owner responsible for the quality, integrity, and evolution of Charlie Health’s operational systems
Qualification
Required
2+ years of experience in Strategy & Operations, Management Consulting, BizOps, RevOps, GTM Ops, Analytics, or related roles
Strong analytical and modeling skills (SQL / Excel / Sheets / BI tools)
Experience translating complex operational workflows into system logic
Familiarity with CRM, workflow automation, or revenue operations systems (Salesforce strongly preferred)
Ability to think in constraints, throughput, and operating models
Excellent cross-functional communication and stakeholder management skills
Comfortable owning high-impact systems in a fast-growing environment
Work authorized in the United States and native or bilingual English proficiency
Familiarity with cloud-based collaboration tools (Google Suite, Slack, Zoom, Salesforce)
Must be willing to work in-person 4 days per week in our office in Union Square, NY
Benefits
Performance bonus
Stock options
Company
Charlie Health
Virtual behavioral health clinic for high acuity youth
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.85M2020-06-04Seed· $0.85M
Leadership Team
Justin Weiss
Co-founder, Head of Corporate Strategy
Ellen Broxmeyer
Chief Compliance Officer
Recent News
Behavioral Health Business
2025-08-14
Behavioral Health Business
2025-05-05
Company data provided by crunchbase