The York Water Company · 1 day ago
Field Customer Service Representative
York, PA
Full-time
Hybrid
New Grad, Entry Level
$19.50/hr - $22/hrThe York Water Company is the nation’s oldest investor-owned utility, providing safe and reliable water and wastewater services for over 200 years. They are seeking a Field Customer Service Representative to support their Customer Service and Meter Reading Departments, combining in-office responsibilities with hands-on fieldwork to assist customers with service issues and inquiries.
Waste ManagementWaterWater Purification
Responsibilities
Serve as a point of contact for customers in person, over the phone, and via email regarding service issues, billing inquiries, unusual water usage, and water quality concerns
Process requests for new service, turn-ons, turn-offs, and account changes in accordance with PA Public Utility Commission (PUC) regulations and company policy
Prepare and post delinquent notices, complete shut-offs and turn-ons for non-payment, and assist in collection efforts
Read meters, respond to field orders, and investigate customer complaints related to service, leaks, or meter issues
Prepare documentation for service applications, complaint responses, payment agreements, and regulatory compliance
Respond to service-related emails and maintain accurate customer records
Demonstrate working knowledge of the Company’s tariff and PA PUC rules and regulations
Navigate York County roadways efficiently and locate service addresses using maps and company tools
Provide professional, courteous service in all customer interactions—whether in the office or in the field
Qualification
Required
High school diploma or equivalent
Prior customer service experience required; field or utility-related experience is a plus
Clear and professional verbal and written communication
Ability to learn and work with customer service systems, mapping tools, and handheld field equipment
Valid Pennsylvania driver's license required
Ability to work both indoors and outdoors in various weather conditions
Comfortable working independently in the field and collaborating with office teams
Strong organizational and problem-solving skills
Preferred
Bilingual skills preferred but not required
Familiarity with regulatory guidelines and utility billing is helpful
Benefits
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Company
The York Water Company
The York Water Company provides water and wastewater services to 60 communities in York, Adams, Franklin, and Lancaster counties, Pennsylvania.
Founded in 1816
51-200 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2016-03-07IPO
Leadership Team
JT Hand
President and Chief Executive Officer
Alexandra Chiaruttini
Chief Administrative Officer (CAO) & General Counse
Recent News
2025-06-01
MarketScreener
2025-05-06
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