White River Toyota · 19 hours ago
Call Center Representative
White River Junction, VT
Full-time
Onsite
Entry Level
$20/hr - $20/hr
1+ years expWhite River Toyota is seeking an on-site Call Center Representative to manage incoming client calls for their busy service department. The role involves scheduling service appointments, tracking parts, and addressing customer inquiries with outstanding communication and customer service skills.
Retail
Responsibilities
Answer all incoming calls (200-300 per day between 4 individuals)
Assist each caller with the best customer service possible
Schedule all Service appointments
Review each vehicle's service history and recalls; advise the customer appropriately and schedule accordingly
Keep up to date with all Toyota recalls
Track and schedule recalls as parts become available
Respond to all online chats and text messages
Monitor all appointments made online, fixing and calling customers as needed for service
Stay up to date on training through the University of Toyota, dealership-provided training, etc
Other miscellaneous Call Center related tasks as needed
Qualification
Required
High school diploma or equivalent plus a minimum of one year relevant experience
Outstanding telephone skills: ability to converse comfortably and clearly with multiple people and to be courteous, efficient, and assertive in dealing with customers
Firm knowledge relevant to the customer service function
Strong computer skills; typing, filing and other basic office skills
Ability to multitask answering calls and using the computer program necessary to schedule the appointment or answer the customer inquiry
Ability to work cooperatively with other company staff, and handle customers in a courteous and efficient manner, regardless of the customer temperament
Preferred
Prior experience in an Automotive setting a plus
Benefits
Comprehensive benefits: Medical, dental, vision, life, and disability insurance
Childcare reimbursement to help with family needs
Flexible spending accounts for added convenience
401(k) with company match to help secure your future
Immediate accrual of paid time off—start taking time for yourself right away
Substantial vehicle/service discounts—save big on your ride and services
Wellness benefits including a free gym membership to keep you in top shape
Pet insurance for your furry friends
Annual incentives and opportunities for career advancement—we love to promote from within!
Company events and community engagement to help you connect and give back
Company
White River Toyota
White River Toyota has been part of the Upper Valley community since 1994, and is a part of the largest automotive dealership team in the state of Vermont with over 100 full and part-time employees in the White River location.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase