Playground · 7 hours ago
Mid-Market Account Manager
New York, NY
Full-time
Onsite
Entry, Mid Level
$135K/yr - $150K/yr
2+ years expPlayground is a company dedicated to making excellent child care accessible through innovative software solutions. They are seeking a Mid-Market Account Manager to build strong relationships with enterprise clients in the childcare industry, drive feature adoption, and ensure client success while collaborating with internal teams.
Child CareEducationFinancial Services
Responsibilities
Build Strong Relationships: Develop deep, multi-threaded connections with enterprise clients to fully understand their needs, challenges, and goals
Reduce Churn & Boost Activation: Proactively implement strategies to minimize churn while driving increased activation and engagement across customer accounts
Upsell & Cross-Sell: Identify opportunities to expand platform usage through upselling and cross-selling, maximizing value for customers and driving revenue growth
Educate Clients: Deliver training sessions, webinars, and tailored resources to help customers make the most of Playground’s features
Monitor & Optimize: Track customer health metrics, proactively address risks, and implement strategies to boost satisfaction and retention across your portfolio
Collaborate Cross-Functionally: Partner with the Product team to provide customer feedback and champion innovative enhancements that deliver exceptional client value
Stay Organized: Keep detailed records of client interactions, support requests, and upsell opportunities using our CRM system
Qualification
Required
Minimum 2+ years of experience in a customer success, account management, or related role within a SaaS company, specifically serving Mid-Market clients
Proven track record of managing book of business
Strong upsell abilities, to identify and execute growth and expansion strategies with current customers
Must have carried a quota
Experience in contract renewals
Excellent verbal and written communication and interpersonal skills
Strong problem-solving abilities and a proactive approach
Proficiency with CRM software and customer success tools
Adaptability and working independently as part of a team in a fast-paced startup
Preferred
Experience at a high-growth startup
Experience with childcare management software
Experience in early childcare
Benefits
Competitive salary + equity
3 weeks of PTO
Health, vision, and dental benefits
$1200/year education stipend
Free lunch daily
Collaborative and supportive work culture with a high level of autonomy and room for growth
Company
Playground
Playground is the one-stop shop for all of the operational and financial needs of early childhood education centers.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$3.35M2021-02-11Seed· $3M
2020-09-07Pre Seed· $0.35M
Leadership Team
Daniel Andrews
Founder, CEO
Josh Andrews
Founder, CTO
Recent News
tryplayground.com
2024-12-05
Company data provided by crunchbase