The Law Group of Northwest Arkansas PLLC · 20 hours ago
Bilingual Front Office Administrator
Fayetteville, AR
Full-time
Onsite
Entry Level
2+ years expThe Law Group of Northwest Arkansas PLLC is a women-owned small business recognized for breaking down boundaries in the legal profession. They are seeking a Bilingual Front Office Administrator to perform a wide range of administrative and office support activities, serving as the first point of contact for clients and visitors while ensuring efficient operations of the firm.
Law Practice
Hiring Manager
K.C. Dupps Tucker
Responsibilities
Maintain strict confidentiality regarding all clients, as well as all office and client-related matters
Bilingual (Spanish/English) required
Establish credibility through effective communications with TLGNWA members, staff, clients, and our community
Receive and respond to telephone calls to the firm, manage and direct incoming calls, perform prospective client intakes, and update voice recordings on phone system
Respond to social media inquiries and reviews
Open, sort, scan, and distribute incoming mail
Process outgoing mail, including preparing certified mail
Accurately and timely enter and approve all hours worked in TLGNWA database
Accurately and timely enter and approve billable work and client expenses in TLGNWA database
Support attorneys and provide general clerical support, including photocopying, faxing, emailing, scanning, and mailing
Maintain client/matter open and closed file list and run conflict checks
Create new client files, as needed
Scan and file digitized client files
Draft, prepare, and/or transmit correspondence, as needed
Organize and maintain TLGNWA and client files and/or documents
Monitor and replenish TLGNWA office supplies, office snacks, and drinks regularly
Ensure the kitchen and conference rooms are neat, clean, and orderly
Attend and take minutes of meetings as needed
Prepare dictated documents
Provide interpretation services for telephone, in-person, and written communications with clients and prospective clients
Respond to all emails in admin@lawgroupnwa.com email account and all Slack messages
Run firm errands as needed, including, but not limited to purchasing supplies, mailing items at the post office or overnight delivery service, shredding confidential documents, and delivering pleadings and filings to courthouses or clients (mileage paid for all firm-related errands)
Other duties and tasks as assigned and general practice support for firm attorneys
Qualification
Required
Bilingual (Spanish/English) required
Ability to maintain client confidentiality in compliance with firm policies and privacy laws
Excellent written and verbal communication skills
Accuracy and high attention to detail
Ethical conduct
Customer service-oriented temperament
Problem assessment and problem solving
Information gathering and information monitoring
Flexible and adaptable, while prioritizing projects
Collaborative and able to take direction
Serious attention to and ability to meet deadlines
Team player able to jump in and shift gears as needed
Technical capacity and data management with Microsoft Office suite and firm software
HS Diploma or equivalent
The right candidate for this position will be a high school graduate or possess a GED certification, with at least 2 years of administrative, or equivalent, experience
Must be able to establish work authorization in the United States
Preferred
Associate's degree preferred, or equivalent combination of education, training, and experience
Law firm, medical, or business office experience
Benefits
Competitive wages
Paid holidays
Mileage paid for all firm-related errands
Company
The Law Group of Northwest Arkansas PLLC
The Law Group of Northwest Arkansas PLLC represents individuals, small businesses and large corporate clients in a wide range of litigation and general legal advice areas, including food and agricultural law, employment law, regulatory compliance, and corporate counsel.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
K.C. Dupps Tucker
Founder and Managing Partner
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