Hilltop Holdings · 12 hours ago
Quality Control Auditor (remote)
United States
Full-time
Remote
Senior Level
5+ years expHilltop Holdings is a diverse financial services company, and they are seeking a Quality Control Auditor to ensure compliance with mortgage loan regulations and internal policies. The role involves reviewing loan files, coaching staff, and maintaining communication with internal and external contacts to mitigate risks and enhance customer experience.
BankingFinancial Services
Responsibilities
Perform pre-close, post-close and/or targeted loan reviews on a regularly determined timeframe based on agency or investor requirements releasing any known defects to the area of responsibility (AOR)
Establish and adhere to annual audit schedules; assess timely and accurate completion of tasks and documentation
Process daily requests and confirm or deny actions taken to address known loan defects; determine if the loan meets eligibility and underwriting requirements
Coach, mentor and assist staff with answering questions pertaining to audits
Validate underwriting decisions were adequately derived with all documentation required to support the decision was contained within the electronic loan file
Review appraisals for accuracy and completeness; provide effective performance feedback based on results of reviews
Establish and maintain tracking documentation and tools, as well as final action summaries
Monitor action reports; take appropriate steps when necessary to address findings
Maintain communication with internal and external contacts; identify issues and communicate findings to management or appropriate personnel
Utilize internet sites for research and source information
May conduct onsite audits of individual branches which requires travel monthly
Other duties as assigned or required
Qualification
Required
High School Diploma required
Minimum 5 years mortgage processing, underwriting, servicing, production, or combination of experience depending on specialty area of quality control focus
Knowledge of HUD, NMLS Registry, customer privacy and other mortgage related regulatory licensing and legal requirements preferred
Excellent communication skills, both verbal and written
Demonstrated ability to interact effectively with various levels within the organization
Ability to demonstrate excellent detail orientation, critical thinking and analytical skills
Strong detail orientation and analytical skills
Ability to meet deadlines and adapt quickly to a rapidly changing environment
Strong PC skills, including Microsoft Office suite
Demonstrated judgment and decision making ability
Strong customer service orientation
Displays time management, organizational and problem-solving skills
Company
Hilltop Holdings
Hilltop Holdings is a financial services firm specializing in mortgage origination, financial advisory, and insurance services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Bill Lines
Chief Technology Officer
Will Furr
CFO
Recent News
2025-10-27
2025-10-25
2025-10-24
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