Patterson Companies, Inc. · 4 hours ago
Dolphin Software Trainer
Chatsworth Lake Manor, CA
Full-time
Onsite
Mid Level
$58K/yr - $71K/yr
3+ years expPatterson Companies is a people-first organization delivering innovative products, technologies, and services to the dental and animal health markets. They are seeking a Dolphin Software Trainer to empower orthodontic practices by providing engaging training on Patterson’s Dolphin software suite, helping to streamline operations and enhance patient care.
Health CareMedical DeviceVeterinary
Responsibilities
Deliver customized software training for new and existing customers, both virtually and onsite, using techniques tailored to individual learning styles and modern technology
Independently manage multiple customer training plans, adjusting content and delivery methods as needed to ensure effective learning
Present data conversion evaluations and set realistic expectations for software implementation, making autonomous decisions to support customer success
Serve as a subject matter expert, assisting offices in customizing Dolphin software to meet unique practice needs and troubleshooting software, hardware, and digital components
Analyze customer data using key performance indicators and recommend product features or workflow improvements to business owners and office managers
Represent Patterson professionally at events such as trade shows, study clubs, and lunch-and-learns, showcasing the value of Dolphin products
Document training sessions, track customer interactions, report installation issues, and submit expense reports using Patterson tools and systems
Provide post-training support to ensure customer satisfaction and successful adoption of the software
Contribute to team and departmental goals by demonstrating accountability and commitment to shared outcomes
Foster a respectful and positive environment in all interactions with internal and external stakeholders
Perform additional duties as assigned
Qualification
Required
Associate's degree or equivalent
Minimum 3 years of experience in the dental or orthodontic field
At least 2 years of experience in customer training or onboarding
Proven success in delivering engaging training sessions in both virtual and in-person formats
Strong facilitation and presentation skills for audiences of all sizes
Ability to explain complex technical concepts in a clear, accessible manner
Excellent verbal and written communication skills across all organizational levels
Friendly, outgoing personality with a strong customer service orientation
Skilled at creating a positive and supportive learning environment
Uses feedback and data to make informed decisions and improve outcomes
Proficient in Microsoft Office 365 (Outlook, Excel, Teams, Word, PowerPoint)
Self-starter with strong organizational skills and the ability to manage multiple priorities
Comfortable working independently and collaboratively within a team
Strong leadership and organization skills with the ability to prioritize and complete tasks in a timely manner with little supervision
Outstanding problem-solving skills
Preferred
Dental/Orthodontic office experience is highly preferred
Strong working knowledge of Dolphin practice management system
Experience with a Learning Management System
Experience training adult learners
Experience with remote engagement tools such as Zoom or Microsoft Teams, and experience conducting virtual presentations
Company
Patterson Companies, Inc.
Patterson strengthens the oral and animal health markets in North America and the United Kingdom.
5001-10000 employees
H1B Sponsorship
Patterson Companies, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (6)
2023 (4)
2022 (8)
2021 (7)
2020 (6)
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-12-11Acquired
1992-11-06IPO
Leadership Team
Mark S. Walchirk
President and CEO
Tony Pellerin
Vice President, Strategy / Corporate Development / M&A
Recent News
GlobeNewswire
2026-01-16
Morningstar.com
2026-01-07
Company data provided by crunchbase