Colibri Group · 6 hours ago
Bilingual Customer Service Administrator
North Miami, FL
Full-time
Onsite
Entry Level
1+ years expColibri Group is a leading provider of professional licensing education in Florida, known for its commitment to culture and values. The Bilingual Customer Service Administrator will assist customers and students in achieving their professional learning goals through various administrative tasks, providing support and maintaining a welcoming environment.
Continuing EducationEducation
Responsibilities
Handles all incoming service-related inquiries either in person or via phone and digital communication channels
Handles customer escalations and/or difficult conversations by utilizing active listening and de-escalation strategies
Troubleshoots general customer support technical questions
Documents all interactions in CRM system in accordance with established criteria and SLAs
Adheres to established departmental metrics by level
Performs administrative tasks associated with class processing
Completes accurate data entry of student information as well as accurately maintain student and class records
Assists students with licensing applications by processing electronic fingerprints
Handling deposits and cash transactions
Assists in keeping the overall facility neat, clean, and well maintained; keep all brochure holders and supplies well stocked
Provide friendly service, support, and encouragement to students
Assist the Campus Director and Inside Sales Representatives by confirming class schedules with instructors and assisting with inventory counting
Completes other duties and special projects as assigned
Qualification
Required
1+ year of experience in a customer service and/or administrative position required
High school diploma or GED is required
Ability to work a variety of office hours including occasional evenings, and some weekends
Good command of the English language
Must be comfortable with change and able to shift focus quickly
Ability to operate in a fast-paced and ambiguous environment with an ability to multi-task when needed
Must be reliable and punctual
Typing/data entry speed of at least 20 wpm
Proficiency with Microsoft Office products
Excellent customer service skills, including a pleasant demeanor and tactfulness
Ability to multi-task in a fast-paced environment
Must have the ability to lift boxes up to 40 pounds on a semi-regular basis
Preferred
Some college preferred
Bilingual (English/Spanish) preferred
Company
Colibri Group
At Colibri, we collaborate with over 5 million professionals and partners to provide exceptional professional education solutions for licensing, continuing education, test preparation, and career readiness.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Neuberger Berman
2023-11-27Private Equity
2019-05-02Acquired
Leadership Team
Shravan Goli
Chief Executive Officer (CEO)
Renee Altier
Chief Commercial Officer, Colibri Healthcare
Recent News
2024-11-26
Company data provided by crunchbase