Allied Consultants, Inc. · 17 hours ago
System Support Technician
United States
Contract
Remote
Senior Level, Lead/Staff
8+ years expAllied Consultants, Inc. is a premier provider of technical and business staffing solutions, and they are currently seeking an experienced System Support Technician to join a technical services team for the City of Austin. The successful candidate will provide back-end support for Austin Energy’s Safety Incident Management System, performing administrative functions, user administration, workflow management, and quality control.
ConsultingEnterprise Resource Planning (ERP)Information TechnologySoftware
Hiring Manager
Emmily L.
Responsibilities
Provide back-end support for Austin Energy’s Safety Incident Management System (Cority)
Perform routine administrative functions
Assist in user administration
Review and create workflows
Perform frequent quality control and troubleshooting functions
Qualification
Required
8+ years of experience providing back-end support for enterprise technology systems, including quality control, user administration, workflow review and creation, and troubleshooting
8+ years of experience in using report-writing tools to engage with back-end databases and provide meaningful data to users of the system
Preferred
3+ years of experience in using the Cority GX2 platform specifically
3+ years of experience providing advanced and escalated technology service support
1-3 years of providing professional technical customer service to users
1+ year of experience in creating job aids and user/admin documentation for users of enterprise technology system
1+ year of experience with Microsoft Office 365
Benefits
Medical insurance (Allied shares a percentage of the cost)
Life insurance
A matching 401(k) plan
A cafeteria plan
Company
Allied Consultants, Inc.
Allied Consultants, Inc (Allied), helps organizations determine what technology they need and how best to employ it.
51-200 employees
H1B Sponsorship
Allied Consultants, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (3)
2020 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase