MassMutual Ascend · 1 day ago
Business Technology Analyst - Operations
Cincinnati, OH
Full-time
Hybrid
Mid Level
3+ years expMassMutual Ascend is a leading provider of annuities committed to innovative financial solutions. As a Business Technology Analyst within Operations, you will work with business partners to improve user experiences and implement new functionalities that enhance client satisfaction and operational efficiency.
Financial ServicesInsurancePersonal FinanceRetirementWealth Management
Responsibilities
Formulates and defines business system scope and project objectives through research and fact-finding combined with an understanding of applicable business solutions and business requirements:
Interviews end users and analyzes, identifies, and documents user requirements and desired application functions including data or report output and training
Ensures the maintenance of requirements throughout development and implementation of functionality
Makes recommendations for business process improvements and user requirements with an understanding of technical problems and solutions as they relate to the technology and business needs
Provides analysis for production support of systems and applications including creation of associated documentation
Acts as a liaison between business and IT, advocating on behalf of the business to ensure their needs are met. Understands business needs and user requirements. Maintains knowledge of business, applications, and technology solutions
Creates ad hoc reports
Assists with the design and implementation of operational and system enhancements to ensure production capabilities are both effective and efficient:
Develops test plans and may execute tests
Validates production deployments by reviewing output and communicating with impacted stakeholders
Formulates project plans and schedules. Communicates project status, plans, and schedule to the business
May organize user testing schedules and scripts
Participates in estimation process
Documents and communications systems support issues and changes to end users
Maintains customer relationships throughout the business and IT. Maintains business knowledge including utilizing existing documentation and partnering with business subject matter experts. Develops and maintains relationships with outside vendors
May create training materials, schedule training events and/or conduct training
Performs other duties as assigned
Qualification
Required
Bachelor's degree or equivalent experience in Business, Computer Science, or a related discipline
3 to 5 years of related experience that includes some experience in requirements development, analysis, and/or testing of applications in a business setting
Preferred
Insurance industry experience preferred
Benefits
Incentive and bonus opportunities for all employees
Extensive benefits offerings
Company
MassMutual Ascend
MassMutual Ascend (previously Great American Life) At MassMutual Ascend, we are committed to going above and beyond – so when it comes to your financial future, the impossible feels possible.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Chad Stewart
SVP & Chief Information Officer
Michael Haney
Divisional Senior Vice President & CRO
Recent News
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