RDI Corporation · 1 day ago
Call Center Customer Service Representative
Blue Ash, OH
Full-time
Onsite
New Grad, Entry Level
$17/hr - $17/hrRDI Corporation is a family-owned company providing call center services across various industries since 1978. As a Call Center Customer Service Representative, you will assist customers by providing information, answering questions, and resolving inquiries through phone, email, and chat.
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Responsibilities
Act as the go to person for our customers by providing information regarding customer’s products and services, answering questions, and resolving any customer inquiries or concerns via phone, email, and/or chat
Receive inbound calls or make outbound calls; identify and assess customers’ needs to exceed customer satisfaction at first point of contact
Meet personal/customer service targets, KPIs, and call handling quotas based off program specifics
Utilize computer and business software programs such as email, internet, chat tools, and CRMs to track customer interactions and notes
Qualification
Required
A passion for talking on the phone. It's the core of our industry
Customer Service or Call Center experience and ability to ensure customer satisfaction in each interaction
Smile and Dial: Positive attitude, professional communication skills and a desire to go above and beyond
You'll be helping our customers via phone, email, and chat so you should be pretty good at multitasking
Must attend all scheduled training, 100% attendance is a must
Strong people skills — you are friendly, empathetic, and a good listener
Tech-savvy. You'll need to know how to comfortably and simultaneously toggle between multiple computer systems including Microsoft Office Suite and client CRM systems
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
RDI Corporation
RDI Corporation was founded in 1978 and is headquartered in Blue Ash, Ohio a suburb of Cincinnati.
Founded in 1978
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Bronson Trebbi
CEO
Company data provided by crunchbase