Livingston International · 4 hours ago
Service Coordinator
United States
Full-time
Remote
Entry, Mid Level
2+ years expLivingston International is a company that provides clarity in trade complexity for businesses. They are seeking a Service Coordinator who will be the primary point of contact for client inquiries and issues, ensuring resolutions and maintaining client relationships.
AppsConsultingLogisticsSupply Chain Management
Hiring Manager
Rebecca McQueeney
Responsibilities
Respond and resolve general and complex issues and inquiries and ensure that the issues are resolved at “root cause”
Maintain and monitor the relationship with our clients, continuously assessing strengths, weaknesses, up-sell opportunities and threats. Share this information with the leadership and client service team in order to strengthen our client relationships
Ensure clients are completely satisfied with the response and resolution to their inquiries and complaints
Research, respond and resolve complex client inquiries and issues such as information on import permits, refunds/amends, duty and tax calculations
Research, respond and resolve general inquiries such as how to complete import documentation, classification, billing/invoice, providing release information and other general questions
Respond to client issues and opportunities for improvement, including but not limited to: incorrect HS classification, slow release, incorrect billing codes or other invoicing concerns, missing paperwork, client process improvement needs
Process credits/rebills & determine write off/collection issues within prescribed guidelines and process B2 refunds or amends
Proactively provide client with Livingston information based on needs identified during reactive client contacts
Report client issues or concerns back to respective appropriate team member/department and work collaboratively to resolve to the client’s satisfaction
Recognize when issues have not been resolved to client satisfaction and escalate matters as appropriate
Handle Trade Compliance verification (audits)
Attend face-to-face client meetings as required and may be required to conduct client exit interviews
Maintain up to date client and contact information and monitor client satisfaction based on information collected on the surveys
Document all client interactions in required systems
Other duties as assigned by management
Qualification
Required
Superior client service aptitude
Must have strong written and verbal communication skills and must be comfortable interacting with both internal and external clients
Good problem solving, judgement, analytical and decision-making skills
Strong initiative skills with the ability to prioritize workload
Good cross-functional, 'team' player
A solid foundation of operating systems knowledge
Sound Livingston solution and technology knowledge and expertise
Customs brokerage experience
Proficient in Windows-based applications
Knowledge of Customs requirements, procedures and regulations
Proficient knowledge of Harmonized Tariff Schedule and regulations required
Maintain a professional and business-like appearance
Be familiar with industry related websites to search for information to provide to clients
2 years of related experience
High School/GED or equivalent
Company
Livingston International
Livingston International is the North America’s number one company focused on customs brokerage and compliance.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-02-04Acquired
Leadership Team
Robert Smith
Chief Executive Officer
Silvio Silvestre
Chief Financial Officer
Recent News
2025-10-09
2025-08-26
Company data provided by crunchbase