Expedia Group · 4 hours ago
Technical Operations Analyst II (HOURLY)
USA - California - San Jose
Full-time
Onsite
Mid Level
$94K/yr - $132K/yr
3+ years expExpedia Group is a leading company in the travel industry, focused on creating innovative technology solutions for a seamless travel experience. The Technical Operations Analyst II will provide onsite IT and AV support to office staff, particularly executives, ensuring high-quality technical assistance and facilitating office events.
CommunitiesInternetReservationsTask ManagementTechnical SupportTicketingTourismTransportationTravel
Responsibilities
Provide onsite IT desktop and AV support for office staff, with priority service for executives and their assistants (Windows, MacOS, VTC, hardware, and peripherals)
Diagnose and resolve hardware, software, and network issues; collaborate with the Global Service Desk and other IT teams as needed
Lead incident and problem resolution for local and remote offices, taking full ownership of assigned cases
Deliver white‑glove IT and AV support for executive‑level users
Respond to service requests via Slack and ServiceNow within SLA targets
Maintain and update support documentation for IT teams and end‑users
Perform operating system troubleshooting, routine maintenance, and peripheral upkeep (printers, monitors, VTC equipment)
Train employees and executives on hardware and software usage
Partner with the Production team to support office events and assist with executive video recordings to meet internal quality standards
Participate in bi‑weekly team meetings and support corporate IT continuity across remote offices
Provide shift and occasional weekend support for projects when required
Qualification
Required
3+ years of corporate IT support across 1st–3rd line in a multi‑site environment
Strong experience supporting executives and senior stakeholders with a white‑glove approach
Proven ability to diagnose and resolve hardware, software, network, and VTC issues, including root cause analysis
Broad technical knowledge across Windows, MacOS, telephony, peripherals, and connectivity
Hands-on AV and event support experience, including camera operation, lighting, audio, and basic video editing
Demonstrated project coordination, meeting deadlines, and managing tasks independently
Excellent written and verbal communication, customer service, and organizational skills
Self-starter with ability to work under pressure and collaborate with remote teams
Skilled at building relationships and providing user training for hardware and software
Windows 11, MacOS, and Apple hardware (MacBook Air/Pro, iPad)
Active Directory, domain services, and general infrastructure support
Lenovo hardware troubleshooting and parts ordering
Dropbox, OneDrive, and related storage/backup tools
Experience with VTC systems and general AV environments
Preferred
A+, Network+, or Apple certifications
Experience with Cisco VTC infrastructure
Familiarity with Sony cameras, Adobe Premiere, Blackmagic systems, and lighting/photography techniques
DMX lighting experience
Basic understanding of server and network protocols (DNS, TCP/IP) and network equipment
Benefits
Medical/dental/vision
Paid time off
Employee Assistance Program
Wellness & travel reimbursement
Travel discounts
International Airlines Travel Agent (IATAN) membership
Company
Expedia Group
At Expedia Group (NASDAQ: EXPE), we believe travel is a force for good – it opens minds, builds connections, and bridges divides.
10001+ employees
H1B Sponsorship
Expedia Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (519)
2024 (410)
2023 (382)
2022 (629)
2021 (483)
2020 (366)
Funding
Current Stage
Public CompanyTotal Funding
$4.25BKey Investors
TCV
2025-02-21Post Ipo Debt· $985M
2020-04-23Post Ipo Equity· $1.2B
2020-04-23Post Ipo Debt· $2B
Leadership Team
Ariane Gorin
Chief Executive Officer
Ramana Thumu
Chief Technology Officer
Recent News
2026-01-22
2026-01-16
Company data provided by crunchbase