Convene · 4 hours ago
Service Supervisor
New York, NY
Full-time
Onsite
Entry, Mid Level
$26/hr - $26/hr
2+ years expConvene Hospitality Group operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. They are seeking a Service Supervisor to lead the Hospitality Service Team at their NeueHouse Madison Square location, ensuring high-quality service and program execution while supporting the culinary team and maintaining client satisfaction.
Commercial Real EstateCoworkingDigital MediaEvent ManagementEventsHospitalityVirtual Workforce
Responsibilities
Supervise and participate in the setup, execution, and breakdown of all programming quickly and efficiently and ensure that it is following the Program Execution Order
Supervise the service team and support staff including setup, utilities, maintenance, and security
Coordinate culinary service between the culinary team and service team
Monitor inventory and keep culinary informed of accurate counts
Enforce all rules and regulations and ability to carry out all safety and emergency programs
Follow health and safety regulations and ensure sanitation and cleanliness of service areas
Be involved in and/or conduct ongoing training of service specialists to maintain standards of service
Manage opening and/or closing inspection duties
Maintain service cleanliness in front and back of the sit
Ensure positive overall client satisfaction
Ability to interact with guests and/or associates in a courteous, empathetic, and discreet manner
Adhere to basic hygiene procedures and grooming standards
Lead and perform duties of service technician during shift
Qualification
Required
Minimum 2 years' of progressive experience in a conference center or a related field
Strong knowledge of service standards, and different service types
Knowledge of food and beverage preparation techniques, health department rules and regulations, liquor laws and regulations
Ability to move, lift, carry, push, pull and place objects up to 25 pounds without assistance
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
Preferred
Minimum Bachelor's Degree in Hospitality or related field preferred
Previous supervisory responsibility preferred
Benefits
Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits.
Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.
Financial Growth: 401K with company match and support for education, courses, and certifications.
Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.
Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.
Company
Convene
Convene is a hospitality company that designs places to meet, work, and host events.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$281.55MKey Investors
ArrowMark PartnersBrookfield Property PartnersConversion Ventures
2022-07-12Series Unknown· $1.05M
2018-07-10Series D· $152M
2017-05-01Series C· $68M
Leadership Team
Ryan Simonetti
CEO & Co-Founder
Recent News
2025-09-17
Company data provided by crunchbase