JPMorganChase · 6 hours ago
Trust & Safety Product Solutions Architect - Payments - Vice President
10 S Dearborn St, Chicago, IL, 60603, US
Full-time
Onsite
Mid, Senior Level
$109K/yr - $178K/yr
5+ years expJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers and businesses. As a Vice President in Trust & Safety, the role involves leading the design and implementation of product solutions, ensuring high-quality client experiences, and managing the product life cycle from strategy to execution.
Asset ManagementBankingFinancial Services
Responsibilities
Lead technical solution design for Trust & Safety solutions across solutioning, implementation, and post-implementation
Define target and transitional architectures, integration patterns, and non-functional requirements for API and file-based client integrations
Support premier client onboarding to accelerate certification and time-to-ramp
Engage directly with client technical teams and JPM contractors to guide integrations and resolve issues
Troubleshoot post‑go‑live incidents; drive root‑cause analysis and production readiness improvements
Partner with product to resolve defects and inform the product roadmap
Plan for scale with tech, modeling expected volume and throughput to ensure capacity, reliability, and SLA adherence
Develop a product strategy and product vision that delivers value to customers
Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
Own, maintain, and develop a product backlog that enables development to support the overall strategic roadmap and value proposition
Build the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
Qualification
Required
5+ years of experience or equivalent expertise in product management or a relevant domain area
Proven experience delivering client-facing integrations for both API and file-based channels at enterprise scale
Strong troubleshooting skills with observability stacks; adept at root-cause analysis, incident response, and performance tuning
Effective collaboration in a matrixed environment; excellent communication with client technical teams and internal stakeholders
Demonstrated ability to utilize qualitative and quantitative inputs to develop strategic and tactical recommendations to both improve the client experience and product adoption
Good knowledge of traditional and emerging methods of payment (e.g., ACH, Wire, Disbursements, Real Time Payments and Card)
Advanced knowledge of the product development life cycle, design, and data analytics
Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Preferred
Demonstrated prior experience working in a highly matrixed, complex organization
Advanced knowledge of the product development life cycle, design, and data analytics
Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
Private Banker International
2026-01-19
2026-01-17
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