Zeller · 2 days ago
Tenant Services Coordinator
Chicago, IL
Full-time
Onsite
Entry Level
$55K/yr - $60K/yr
1+ years expZeller is seeking a Tenant Services Coordinator to develop and maintain communication with building tenants. The role involves addressing tenant service requests, maintaining property files, and coordinating activities related to tenant relations and administration.
Commercial Real EstateProperty DevelopmentReal EstateReal Estate Investment
Hiring Manager
Courtni Hughes-Bochenek
Responsibilities
Become the primary contact for tenants within the building and appropriately address their regular requests
Coordinate activity within the building with the affected tenants on a daily basis
Communicate to the tenant base via email, telephone or in person on a regular basis to ensure all necessary information between the building and the tenant is being properly communicated to both parties
Coordinate the preparation of tenant welcome package and letter for Property Manager’s signature and coordinate all move-in/move-out activities
Set up process and maintain new tenant files in accordance with property filing system
Maintain and track all incoming service requests within Angus Property Management System and verify they are addressed timely
Follow up with tenant using the ZRG Customer FIRST! Initiative
Provide feedback to Property Manager when expectations have not been met
Modify and revise as necessary the tenant/occupant move/in handbook while first maintaining approval from Property Manager
Utilize e-mail and other communication necessary to effectively communicate information to all occupants of the property
Maintain and track use and reservation of all conference room/auditorium and other amenities within the property
Prepare move-out reconciliation form for Property Manager’s approval to remove vacating tenants from computer system
Maintain and track vendor and tenant Certificates of Insurance and miscellaneous files
Maintain security access system, if applicable, issue security/access cards per tenant authorizations
Communicate concerns of security to Property Manager
Order all building standard signage as requested by tenants
Update tenant/occupant listing information for the office
Update emergency ZRG personnel listings
Assist Property Team by inputting notes into the monthly operation report after receiving from Property Manager
Assist in the preparation of the report by review the information and researching variances within the monthly cash flow statement
Assist in the preparation and dissemination of the monthly construction draw funding process
Maintain inventory of invoices, payroll records, coding and approval stages, purchase orders, stationery and office supplies, forms, etc
Qualification
Required
One to two years related experience or equivalent combination of education and experience
Ability to use Microsoft Word, Excel, e-mail, and the internet to supervisor's expectations
Ability to learn new software as required
Ability to use office equipment such as copiers, calculators and FAX machine
Excellent verbal, communication and organizational skills
Ability to produce an accurate work product
Financial aptitude
Detailed oriented
Company
Zeller
Zeller provides commercial real estate investment and development services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Chris Baker
CEO
Paul Zeller
Founder, Chairman and Managing Principal/CEO
Recent News
Dallas Business Journal
2022-09-28
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