Support Specialist jobs in United States
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Business Needs Inc. · 2 hours ago

Support Specialist

positionFramingham, MA
timeContract
remoteHybrid
seniorityNew Grad, Entry Level

Business Needs Inc. is seeking a Product Support Specialist to monitor and manage service requests and invoices. The role involves tracking equipment service levels, processing invoices, and creating supply reports while ensuring effective communication and collaboration within the team.

AccountingInformation TechnologySoftwareWeb Design
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H1B Sponsor Likelynote
Hiring Manager
Mohit S.
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Responsibilities

Monitor reporting detailing equipment that requires service that is outside of service level agreements:
Communicate expectations and track results
Escalate concerns as needed
Log data into tracking sheets
Process and track invoices:
Enter and calculate status of spend
Ensure invoices are received and processed timely
Create weekly Supply reports
Download data and create spreadsheet communication to major providers
Track status of communications
Monitor supply levels

Qualification

ExcelProject managementData scienceInventory managementMS OfficePowerPointOrganizedAnalytical thinkerIntellectually curiousDetail-orientedSelf-motivatedVerbal communicationWritten communicationCollaborative

Required

Excellent verbal and written communication skills
Highly collaborative team player with can-do attitude
Results-oriented, analytical thinker, intellectually curious
Knowledge of Excel a must
Detail-oriented, organized
Project management
Self-motivated
Data science, inventory management
Knowledge of MS Office, PowerPoint a plus
Bachelor's degree
Aggressive and proactive attitude to solve problems and win at all levels
Intermediate to Advanced Microsoft Excel skills

Company

Business Needs Inc.

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At Business Needs Inc., we started as an IT solutions company providing a small selection of services such as website management solutions and Call Centre support.
dateFounded in 2004
location
Diamond Bar, California, USA
people-size51-200 employees
web-link
http://www.businessneedsinc.com

H1B Sponsorship

Business Needs Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)

Funding

Current Stage
Growth Stage
Company data provided by crunchbase