Areti Group | B Corp™ · 3 hours ago
Head of Customer Success – Enterprise SaaS - New York / New Jersey or Austin, TX
United States
Full-time
Remote
Director/Executive
$170K/yr - $200K/yr
10+ years expAreti Group is a highly funded, hyper-growth Enterprise SaaS business operating at scale with some of the world’s largest organisations. They are seeking a Head of Customer Success to define and lead enterprise customer strategy across a portfolio of complex, global customers while building and scaling a high-performing Customer Success organization.
Staffing & Recruiting
Hiring Manager
Luke Clarke
Responsibilities
Ownership of enterprise customer strategy end-to-end
Full accountability for renewals, forecasting, expansion, and retention
Significant autonomy with real influence on company direction
Lead and scale a Customer Success team of ~9
Qualification
Required
10+ years' experience in Enterprise SaaS, B2B, or Professional Services
Proven success owning relationships with large enterprise customers (15k+ users)
Strong commercial acumen with C-suite credibility
Experience operating in VC- or PE-backed environments
Leadership background across Customer Success, Delivery, or Resource Optimisation
Benefits
Performance bonus
Premium medical & dental coverage
31 days holiday plus public holidays
Fully paid sabbatical after 5 years
Company
Areti Group | B Corp™
We're on a mission to change the world of tech recruitment, putting people and the planet before profit.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase