WesBanco · 5 hours ago
Banking Center Manager - Fort Wayne, IN
Fort Wayne, IN
Full-time
Onsite
Mid, Senior Level
2+ years expWesBanco Bank, Inc. is a financial institution seeking a Banking Center Manager to drive employee engagement and ensure efficient operations of a full service banking center. The role involves leading relationship building efforts, overseeing sales and service initiatives, and ensuring staff training and development to provide excellent customer service.
BankingFinanceFinancial Services
Responsibilities
Drive employee engagement by enabling a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance
Responsible for leading the relationship building efforts, efficient operations of a full service banking center and ensuring the proper training and development of the staff, in order to provide excellent customer service
Directs the overall sales and service initiatives of the location, assumes a proactive role in customer interaction and service to include meeting with customers, discussing their specific banking needs in person both at the branch, and at the customer's location
Work closely with business partners to service existing and prospective customers
Expected to spend significant time conducting outside sales efforts directed at prospecting business and retail customers, and centers of influence and to participate in community service opportunities in the market
From an operational standpoint, BCM provides oversight to ensure that all established policies, procedures, and security measures are followed
Responsibilities also include assisting in hiring, supervising, training and coaching the staff to achieve Bank service, sales and operational objectives
Personally models the standards of the Bank's Mission, Vision, and Pledge
Required to effectively assess the financial needs of Banking Center clients and make an appropriate recommendation to fulfill the need of the client
Consistently meets and exceeds banking center sales goal for loans, deposits, partner referrals and profitability
Promotes the sales culture within the banking center and ensure that the staff receives proper management, coaching and training to demonstrate abilities to sell and cross-sell products in order to reach individual and team sales goals
Communicates to staff the goals of the banking center and works at meeting these goals
Continually monitors performance against the banking center goals adjusting individual goals and initiating sales promotions as needed to meet those goals
Leads the development of small business banking opportunities though calling efforts, originations, or referrals to achieve sales goals by meeting the need of customers and prospects
Oversee and personally contribute to branch consumer production and growth to achieve budgeted results
Set priorities, direct and delegate responsibilities to the staff, and follow through on the implementation of the designated activities
Promotes company products and services in the community to assist in the continued growth of the Bank
Responsible for handling the operational aspects of the banking center, including but not limited to the completion of various audits and reports, monitoring of control accounts, monitoring branch cash levels, management of cash items, and control of over/short
Actively participates in the recruitment and selection of personnel and assist in the proper training, coaching and development of the banking center staff
Ensures sales and staff meetings are consistently conducted as directed by leadership and the staff is well informed
Communicates job expectations and evaluates performances against those expectations on a consistent basis providing continual coaching, guidance, and counseling
Prepares and delivers fair, measurable and constructive performance evaluations and recommends salary increases and promotions as appropriate
Represents the bank by actively participating in functions and meetings of local service clubs, community groups and other civic or non-profit organizations
Provides service to customers and prospective customers on various banking matters including the explanation of products being offered and professional resolution of problems and issues
Builds successful working relationships with internal business partners providing constructive peer feedback when appropriate
Demonstrates sound judgment and decision making by following established guidelines and procedures while utilizing appropriate resources for assistance when needed
Maintains prescribed security controls to protect the office against criminal and fraudulent operations and unnecessary risks or exposures
Provides continuous education of policies and procedures to the staff, and ensures adherence to policies and procedures
Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location
Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center
Responsible for the overall direction, coordination and evaluation of the banking center staff
Must be able to foster the team concept that includes the banking center staff as well as employees from other lines of business
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
Responsible for evaluating performance, rewarding and disciplining employees, addressing complaints and resolving problems
Responsibilities include pro-active recruiting, interviewing, and assisting with hiring, coaching and training employees
Other responsibilities involve planning, assigning and directing work
Qualification
Required
High school diploma required
Supervisory or proven leadership experience required
Banking, cash handling, sales, and customer service experience or equivalent combination of at least two years of related experience
Must have extensive product knowledge for the level of selling and cross selling performance expected with position
Must possess the ability to effectively interact and build positive business relationships with a variety of retail and commercial customers and to clearly express concepts, ideas and product information verbally and in writing
Required to have a Nationwide Mortgage Licensing System (NMLS) registration within thirty days of hire
Ability to lift and carry up to 25 lbs
Must be available to work all hours of operations
Preferred
Bachelor's degree preferred
Proficient in Microsoft 365 preferred
Strong consumer lending skills are strongly preferred with a solid understanding of small business lending preferred. This includes the ability to conduct a preliminary review of financial statements, tax returns and other financial and business related information
Company
WesBanco
With over 150 years as a community-focused, regional financial services partner, WesBanco Inc.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$260MKey Investors
PNC Bank
2025-09-10Post Ipo Equity· $230M
2022-10-03Post Ipo Debt· $30M
2015-11-02Acquired
Leadership Team
Jeff Jackson
Chief Executive Officer
Adam Thomas
Executive Vice President Tennessee Regional President
Recent News
2026-01-07
2025-10-29
Company data provided by crunchbase