Advantage Technical · 5 hours ago
Information Technology Help Desk
Louisville Metro
Contract
Onsite
Entry Level
$22/hr - $24/hr
1+ years expAdvantage Technical is seeking multiple IT Help Desk / Service Desk Analysts for a large enterprise restaurant support environment. This role involves providing Tier 1 technical support, troubleshooting various systems, and delivering excellent customer service in a fast-paced call center environment.
Staffing & Recruiting
Responsibilities
Provide Tier 1 technical and operational support via phone and chat
Troubleshoot hardware, software, POS/payment systems, networking, and HR applications
Log and document incidents in an incident management system
Meet service, quality, and productivity targets in a fast-paced call center environment
Escalate issues appropriately and collaborate with other analysts
Deliver excellent customer service with a positive, professional approach
Qualification
Required
1+ year help desk, service desk, or call center support experience preferred
Strong communication and problem-solving skills
Basic PC / operating systems knowledge
Ability to type 40 WPM
Preferred
Some college preferred
Spanish/bilingual a plus
Benefits
Remote work after initial training
Multiple openings with flexible shifts
Great opportunity to gain enterprise IT support experience
Company
Advantage Technical
Advantage Technical aligns people and companies to create opportunity.
10001+ employees
H1B Sponsorship
Advantage Technical has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2022 (7)
2021 (10)
2020 (48)
Funding
Current Stage
Late StageCompany data provided by crunchbase