Roxtec Group · 1 day ago
Product Support Specialist (Tulsa, OK)
Tulsa, OK
Full-time
Onsite
Entry Level
1+ years expRoxtec Group is the global leader in modular-based cable and pipe sealing solutions, dedicated to protecting critical infrastructure across various industries. The Product Support Specialist will provide technical support and guidance to customers, assist with product selection and installation, and maintain strong customer relationships throughout the sales process.
Manufacturing
No H1B
Responsibilities
Provide technical support for engineered products and their applications
Demonstrate a broad scope of product knowledge to ensure appropriate technical solution is applied accurately
Make Product recommendations based on customer application requirements
Review and confirm customer provided specifications to ensure the best product fit for application
Consult with new customers in business development industries to establish industry requirements and determine the best product fit
Work with design and engineering to create custom solutions to resolve complex technical issues that fall outside the scope of standard products
Work in conjunction with sales to ensure the best possible service: right product, on time, on budget, installed correctly
Develop and maintain strong customer relationships across the sales pyramid and at every point of the sales process
Manage CRM and ERP systems to execute inquiries for RFQ’s, products sourcing, services and solutions, price discrepancies, order tracking and delivery schedules
Proactively communicate customer needs across departments to ensure positive customer relations are maintained
Attend training, sales meetings, site visits, and trade shows as necessary
Other duties as assigned
Qualification
Required
Strong written and verbal communication skills
Willing to travel domestically up to 15%
Negotiation and conflict management skills together with demonstrated experience in troubleshooting and problem-solving
Intermediate level of computer skills in Microsoft suite of products, including, Word, Excel, PowerPoint, and Outlook
Ability to work independently with strong organizational skills and attention to detail
High school degree or equivalent
Minimum of 1 year of experience in inside sales or customer service
Strong mathematical/technical/mechanical aptitude
Required to wear PPE as needed
Benefits
401(k) Plan with Company Contribution: Enjoy the advantage of immediate vesting.
Comprehensive Health Coverage: Inclusive of Medical, Dental, and Vision Insurance.
Income Protection: Benefit from Short-Term Disability (STD) and Long-Term Disability (LTD) coverage.
Life Insurance: Company-paid coverage to provide added peace of mind.
Paid Time Off: Includes holidays, vacation, and personal days, tailored to your position.
Career Development Opportunities: We support your professional growth and advancement.
Education and Tuition Reimbursement: Programs available to further your education.
Flexible or Hybrid Schedules: Options available based on your position.
Climate-Controlled Workspaces: Our warehouse, fabrication, and shop areas are climate-controlled to ensure a comfortable and safe environment year-round.
Exciting Bonus Opportunities: This position is eligible for a bonus, calculated based on individual and company performance.
Company
Roxtec Group
Roxtec cable and pipe seals protect life and assets.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Magnus Holmberg
CEO
M
Mikael Blomqvist
Founder
Recent News
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2026-01-22
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