Tata Consultancy Services · 21 hours ago
WEB Conference Support Engineer
Washington, DC
Full-time
Onsite
Entry, Mid Level
$55K/yr - $60K/yr
2+ years expTata Consultancy Services is seeking a WEB Conference Support Engineer to ensure the reliable operation of Microsoft Teams Meeting Rooms and related technologies. The role involves monitoring equipment, providing support for meetings, troubleshooting issues, and coordinating with vendors for maintenance and repairs.
Business Information SystemsConsultingInformation TechnologyIT Management
Responsibilities
Teams Room Operations & Monitoring
Perform daily health checks of Microsoft Teams Rooms devices, consoles, cameras, microphones, displays, and peripherals
Monitor real time room status and proactively remediate issues before meetings begin
Ensure all devices remain online, updated, and compliant with enterprise standards
Meeting Setup & Live Support
Provide on demand and scheduled support for executive meetings, hybrid conferences, and board level sessions
Assist with pre meeting setup: audio/video testing, room readiness, content sharing validation, and Teams meeting settings
Deliver live in room or remote support during critical meetings to minimize disruptions
Troubleshooting & Issue Resolution
Diagnose issues related to Teams Rooms hardware (e.g., cameras, speakers, touch consoles), software, network, and authentication
Address connectivity challenges, login failures, device registration issues, and peripheral malfunctions
Resolve incident tickets following ITSM processes and update troubleshooting notes in Service NOW (SNOW)
Hardware & Vendor Coordination
Coordinate with OEM vendors (Logitech, Poly, Crestron, Yealink, Lenovo) for repairs, replacements, firmware updates, and warranty management—aligned with vendor coordination
Collaborate with facilities teams for cabling, network drops, room acoustics, and equipment installation
Preventive Maintenance
Perform regular firmware and software updates on Teams Room systems
Maintain inventory of conference room A/V equipment and keep asset records updated
Conduct periodic inspections to ensure stability, video quality, and audio clarity
User Training & Executive Assistance
Educate end users on joining Teams calls, sharing content, whiteboarding, camera controls, and hybrid meeting etiquette
Provide high touch support for executives, ensuring concierge level service quality
Documentation & Knowledge Management
Create and maintain SOPs, runbooks, troubleshooting guides, and user manuals aligned with knowledge management expectations in internal documents
Update internal Knowledge Base (KB) entries following new incidents and resolutions
Collaboration With IT Teams
Partner with Networking, Security, Endpoint, and Infrastructure teams to resolve cross domain issues
Engage with cloud or identity teams for Teams Room account provisioning, licensing, and policies
Continuous Improvement & Reporting
Analyze recurring issues and recommend permanent fixes or automation opportunities
Prepare weekly reports on room utilization, failure trends, and equipment uptime
Compliance & Governance
Ensure Teams Rooms configuration aligns with organizational standards, security guidelines, and Microsoft best practices
Conduct audits for room readiness, device compliance, and policy adherence
Qualification
Required
BACHELOR OF COMPUTER SCIENCE
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7880)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
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