Textron Aviation · 1 day ago
Customer Service Manager - Houston, TX
Houston, TX
Full-time
Onsite
Entry, Mid Level
2+ years expTextron Aviation is a global leader in private aviation, and they are seeking a Customer Service Manager to ensure exceptional service for their customers. The role involves coordinating with Technical Service Managers to guarantee customer satisfaction and maintaining positive relationships with both current and future customers.
Aerospace
Responsibilities
Customer Coordination: Welcome customers upon arrival, review their needs and work scope, discuss service options and quotes, and adjust schedules as needed to meet their requirements
Service Communication: Keep customers updated on their aircraft’s status, confirm schedules, provide regular updates, get approval for any additional work, inform all service center safety expectations, and report any delays or cost changes to the Technical Service Manager (TSM)
Upselling Opportunities: Actively suggest additional maintenance, parts, and warranty options to enhance the value and performance of the customer’s aircraft
Service Center Marketing: Promote our Service Center’s capabilities to both new and existing customers, fostering strong relationships and ensuring a positive customer experience
Financial Review: Collaborate with Finance to review program coverage and pricing, build and approve preliminary invoices, ensure accurate billing, and provide financial updates to the General Manager
Safety & Departure Debrief: Communicate safety expectations, conduct thorough departure debriefs with customers, review the completed work, address any deferred discrepancies, provide invoices, and handle payments efficiently
Post-Delivery Follow-Up: Resolve any outstanding issues involving parts, return maintenance, or billing, address performance evaluations, and provide guidance and mentorship to peers on system changes and customer service best practices
Qualification
Required
2 years of relative aircraft maintenance experience. A&P license or 2 year technical degree
4 years of relative aircraft maintenance experience
Bachelor's degree in Aviation or related field
Ability to interact and collaborate with both Textron Aviation customers and internal employees while providing a positive customer experience
Preferred
A&P License / Repairman / EASA Certificate is helpful
Knowledge of Textron Aviation services and products is helpful
Benefits
401K company match + additional annual contribution equal to 4% of eligible compensation
Education assistance for undergraduate, graduate, and certificate programs, compensated at the start of the semester
Flight training bonus program for earning pilot certifications
Fertility and adoption assistance, along with discounted childcare and planning
Free financial consultations and guidance
Company
Textron Aviation
Textron Aviation make finding an aircraft simple.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$3.33MKey Investors
Kansas Department of Commerce
2023-06-16Grant· $3.33M
Leadership Team
Ron Draper
President and CEO
Chad Archer
Senior Vice President & Chief Financial Officer
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-08
Company data provided by crunchbase