Avnet · 4 hours ago
Enterprise Resource Analyst (ServiceNow)
Chandler, Arizona, United States Of America
Full-time
Hybrid
Senior Level
5+ years expAvnet is a global technology distributor and solutions company that focuses on delivering design, supply chain, and logistics expertise. The Enterprise Resource Analyst will support and enhance IT Operations Management and IT Asset Management capabilities by implementing and maintaining ServiceNow modules and collaborating with cross-functional teams to ensure accurate visibility of Avnet’s technology landscape.
Electrical DistributionElectronicsHardwareInternet of ThingsSoftwareSupply Chain Management
No H1B
U.S. Citizen Only
Responsibilities
Implement and configure ServiceNow ITOM and ITAM solutions, including Discovery, CMDB, Service Mapping, and Asset Management modules
Maintain data accuracy and relationships within the CMDB to ensure reliable reporting, event correlation, and service impact analysis
Support and administer enterprise monitoring tools, including Azure Monitor, NetOps, OMi, SCOM, and ThousandEyes, ensuring accurate data flow and operational visibility
Integrate monitoring systems with ServiceNow to enable automated event creation, correlation, and escalation processes
Work with Infrastructure, Network, and Cloud teams to onboard new devices, applications, and services into monitoring platforms and the CMDB
Develop and document standards, policies, and procedures for IT asset lifecycle management, including procurement, deployment, maintenance, and decommissioning
Implement automation and reconciliation processes between ServiceNow, monitoring tools, and asset data sources
Monitor discovery jobs and asset feeds to identify discrepancies, stale data, or incomplete relationships and drive remediation
Assist in the creation and maintenance of dashboards and reports for service availability, asset utilization, and compliance tracking
Collaborate with application owners, system administrators, and procurement teams to ensure IT assets are properly licensed, maintained, and tracked
Support incident, change, and problem management processes by ensuring accurate CI and asset relationships are available for analysis and impact determination
Provide technical input for continuous improvement of ITOM, ITAM, and monitoring capabilities and contribute to roadmap development
Perform other duties as assigned
Qualification
Required
Typically 5+ years of related IT experience with at least 2+ years focused on ITOM/ITAM systems, ServiceNow configuration, or monitoring platform administration
Bachelor's degree or equivalent combination of education and experience
Demonstrates in-depth understanding of ITOM, ITAM, and enterprise monitoring principles, including configuration, discovery, and lifecycle management
Applies standard methods, techniques, and procedures to moderate-to-complex assignments
Exercises independent judgment in analyzing data, resolving issues, and implementing solutions
Operates under minimal supervision and collaborates with senior staff or architects for complex integrations and process improvements
Work may be reviewed for alignment with strategic objectives or compliance with enterprise standards
Interacts regularly with internal stakeholders and vendors; may represent the team on cross-functional initiatives
Preferred
Preferred certifications include ServiceNow Certified System Administrator, ITOM Implementation Specialist, or IT Asset Management Specialist
Benefits
Generous Paid Time Off
401K and Pension Plan
Paid Holidays
Family Support (Paid Leave, Surrogacy, Adoption)
Medical, Dental, Vision, and Life Insurance
Long-term and Short-term Disability Insurance
Health Savings Account / Flexible Spending Account
Education Assistance
Employee Development Resources
Employee Wellness, Leadership Development and Mentorship Programs
Company
Avnet
Avnet is a global technology solutions compnay.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$550M2025-09-03Post Ipo Debt· $550M
2018-05-08IPO
Leadership Team
Phillip Gallagher
Chief Executive Officer
Dave Youngblood
Senior Vice President and Chief Digital Officer
Recent News
2025-12-20
2025-12-12
Company data provided by crunchbase