Capgemini Invent · 4 hours ago
Senior Conversational Designer
Atlanta Metro
Full-time
Onsite
Mid, Senior Level
$62K/yr - $150K/yr
5+ years expCapgemini Invent is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world. They are seeking a Senior Conversational Designer who will be responsible for developing and optimizing conversational interfaces, collaborating with software engineers and stakeholders, and applying scientific methods to solve software engineering problems.
AdviceArtificial Intelligence (AI)Business DevelopmentConsultingCyber SecurityDatabase
Responsibilities
Hands-on experience with Dialogflow CX, including flow design, fulfillment, and testing
Proficiency in Python for developing webhook services and automation scripts
Strong understanding of GCP architecture and services relevant to CCAS
Experience with webhooks, RESTful APIs, and backend integration patterns
Familiarity with telecom systems such as CRM, billing platforms, and IVR
Hands on knowledge using Gen AI, Playbooks & CCAI Insights
Qualification
Required
Total 5+ year of experience, 3+ years of experience designing conversational interfaces or virtual agents, preferably in the telecom domain
Bachelor's degree in computer science, Telecommunications, or related field
Google Cloud certifications (e.g., Professional Cloud Developer, Contact Center AI specialization)
Experience with Speech-to-Text, Text-to-Speech, and Agent Assist
Knowledge of telecom-specific challenges such as call routing, number portability, and service provisioning
Experience with analytics tools for conversational performance tracking
Familiarity with agile methodologies and design thinking
Hands-on experience with Dialogflow CX, including flow design, fulfillment, and testing
Proficiency in Python for developing webhook services and automation scripts
Strong understanding of GCP architecture and services relevant to CCAS
Experience with webhooks, RESTful APIs, and backend integration patterns
Familiarity with telecom systems such as CRM, billing platforms, and IVR
Hands on knowledge using Gen AI, Playbooks & CCAI Insights
Benefits
Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility
Company
Capgemini Invent
Capgemini Invent offers strategy and transformation consulting services to businesses.
Founded in 1990Brussels, Brussels Hoofdstedelijk Gewest, BEL
10001+ employees
H1B Sponsorship
Capgemini Invent has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (12)
2020 (24)
Funding
Current Stage
Late StageLeadership Team
Andrew Pham
Vice President, Business Technology
Gagandeep Gadri
Executive Vice President
Recent News
FinTech Global
2025-10-03
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