South Carolina Department of Motor Vehicles · 3 hours ago
Administrative Assistant / CDL Help Desk Specialist III - 184396
Columbia, SC
Full-time
Onsite
Entry, Mid Level
2+ years expThe South Carolina Department of Motor Vehicles is seeking a CDL Help Desk Specialist to join their Driver Services team. The role involves managing data quality and record keeping, assisting customers with CDLIS and PDPS inquiries, and ensuring accurate information is provided in a timely manner.
Government Administration
No H1B
Responsibilities
Electronically transmit convictions and withdrawals to other jurisdictions on all out-of-state drivers who are CDL holders and/or the violation occurred in a commercial motor vehicle
Review and process any errors, correcting them and resubmitting them to the SOR in a timely manner
Assist with requests regarding CDLIS/PDPS from DMV offices, other states, and customers
Assist customers by adding, modifying or deleting records in CDLIS and PDPS
Research and perform CSORs when needed
Provide accurate information to all customers and respond to inquiries in a timely manner
Assist DMV's and customers with OOS, no results, or unique situations in Live Scan
Verify CDLIS pointers, threat assessment pass dates, modify Live Scan Records by adding results of pass or failed, adding the pass date if applicable, and checking TSA for results
Process reports for CDL holders or violations that occur in a CMV
Print and review driver records for all drivers
Perform SPEXS inquires on all drivers and add the drivers to CDLIS when appropriate
Process daily reports to ensure data inconsistencies are corrected
Review driver records for updated medical certificate
Import medical certificates to a drivers record through the National Registry
Send drivers correspondence letters for any errors or inconsistencies discovered with the drivers record or medical certificate
Process DLN survey request completed by CDL holders
Retrieve accurate information and add it to the driver history record
Perform other duties as requested by supervisors and managers
Assist others as needed
Qualification
Required
A high school diploma and work experience that is directly related to the area of employment. A bachelor's degree may be substituted for the related work experience
Ability to deal effectively with the public in disseminating and obtaining information
Ability to communicate effectively orally and in writing; grammatical rules clerical formats and/or journalistic principles
Knowledge of behavioral characteristics of the physically or mentally challenged
Ability to exercise judgement and discretion in interpreting and applying department policies and procedures
Ability to coordinate and work well with others
Ability to plan, implement and evaluate effectiveness of administrative/clerical procedures
Must be able to type and be proficient with PC
Must have knowledge of motor vehicles laws and regulations
Works under general supervision
Ability to speak and hear with clarity, to bend and lift and must have good eye and hand coordination
Work is performed in a climate-controlled office setting with light background noise
Preferred
A high school diploma plus two (2) years DMV related job experience, or an Associate's Degree in Secretarial Science or other related field, or three years clerical experience
Benefits
Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
15 days annual (vacation) leave per year
15 days sick leave per year
13 paid holidays
State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household
Company
South Carolina Department of Motor Vehicles
The South Carolina Department of Motor Vehicles (SCDMV) administers the state's motor vehicle licensing and titling laws by maintaining strict controls to deliver secure and valid identification, licenses, and property records, while accurately accounting for the receipt and timely distribution of all revenue collected in order to best serve our citizens.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Deborah Mangels
Agency Chief Information Officer
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