Ampstek · 18 hours ago
ServiceNow Developer
Houston, TX
Contract
Onsite
Senior Level, Lead/Staff
12+ years expAmpstek is seeking a ServiceNow Developer to work closely with business and IT stakeholders. The role involves documenting end-to-end processes for ServiceNow modules and aligning them with ITIL best practices.
IT Management
Hiring Manager
Sheik Rashmi
Responsibilities
Process Consultant to work with business and IT stakeholders to document end-to-end processes for ServiceNow modules (ITSM, SAM, GRC etc.)
Conduct workshops with business and IT teams to capture current-state processes for ITSM, SAM, and GRC
Define future-state processes aligned with ServiceNow capabilities and ITIL best practices
Create BPMN diagrams, SOPs, RACI matrices, and process playbooks for ServiceNow modules
Align process handoffs between business and technology teams, and produce clear, standardized documentation
Map current-state workflows, user journeys, and value streams
Facilitate workshops to elicit requirements, policies, and pain points
Design future-state processes aligned to business outcomes, controls, and SLAs
Qualification
Required
12+ years of experience
Experience with ITSM, SAM, GRC
Ability to document end-to-end processes for ServiceNow modules
Conduct workshops with business and IT teams
Define future-state processes aligned with ServiceNow capabilities and ITIL best practices
Create BPMN diagrams, SOPs, RACI matrices, and process playbooks for ServiceNow modules
Align process handoffs between business and technology teams
Produce clear, standardized documentation
Map current-state workflows, user journeys, and value streams
Facilitate workshops to elicit requirements, policies, and pain points
Design future-state processes aligned to business outcomes, controls, and SLAs
Company
Ampstek
Ampstek supplies thousands of tech and digital professionals annually to a range of clients through its offices which spread across in 42 countries.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Rekha Pathy
CEO
Company data provided by crunchbase