Tata Consultancy Services · 16 hours ago
Onsite Support Engineer
Austin, TX
Full-time
Onsite
Mid Level
$64K/yr - $72K/yrTata Consultancy Services is seeking an Onsite Support Engineer to perform onsite analysis, diagnosis, and resolution of complex desktop and mobility issues for end users. The role involves managing mobility queues, project managing software/hardware rollouts, and providing technical guidance to team members.
Business Information SystemsConsultingInformation TechnologyIT Management
Responsibilities
Perform onsite analysis, diagnosis, and resolution of complex desktop/mobility/Laptop problems for end users, recommend and implement corrective solutions
Manage and maintain mobility queue and meet SLAs for incoming tickets
Project manages software/hardware rollouts and refresh items
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations/mobile devices and related hardware and software to deliver required service levels
Assess the need(s) for and implement performance upgrades to end user workstations/mobile devices, including the installation of these upgrades (for example memory)
Provide technical guidance to other members of the team
Collaborate with the global IT service desk and 3rd party vendors to ensure efficient operation of the company’s desktop/mobility/Laptop environment
Receive and respond to incoming calls, pages, and/or e-mails regarding desktop/mobility/Laptop problems
Perform subject matter expert duties to other support teams when needed
Develop and maintain software packages and tools used for software distribution
Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop/mobility/Laptop operations
Accurately document instances of desktop /laptop equipment or component failure, repair, installation, and removal
Qualification
Required
Perform onsite analysis, diagnosis, and resolution of complex desktop/mobility/Laptop problems for end users, recommend and implement corrective solutions
Manage and maintain mobility queue and meet SLAs for incoming tickets
Project manages software/hardware rollouts and refresh items
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations/mobile devices and related hardware and software to deliver required service levels
Assess the need(s) for and implement performance upgrades to end user workstations/mobile devices, including the installation of these upgrades (for example memory)
Provide technical guidance to other members of the team
Collaborate with the global IT service desk and 3rd party vendors to ensure efficient operation of the company's desktop/mobility/Laptop environment
Receive and respond to incoming calls, pages, and/or e-mails regarding desktop/mobility/Laptop problems
Perform subject matter expert duties to other support teams when needed
Develop and maintain software packages and tools used for software distribution
Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop/mobility/Laptop operations
Accurately document instances of desktop /laptop equipment or component failure, repair, installation, and removal
Strong technical skills in supporting x86/x64 hardware platforms, Windows 10, Apple iOS, and Android mobile OS
Working knowledge of a range of diagnostic utilities and core applications, including PC diagnostics, SCCM, security endpoint protection software, MFA & VPN
Experience working in an Active Directory environment including SCCM (SMS)
Preferred
Experience with Mac OS X, JAMF is a plus
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
Founded in 1968
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7880)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
Recent News
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2026-01-21
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