CarMax · 2 hours ago
Specialist II, Claims
Corporate - Atlanta
Full-time
Onsite
Entry Level
1+ years expCarMax is the nation’s largest retailer of used cars, known for delivering honest and transparent customer experiences. The Claims Specialist II will research and resolve escalated customer concerns related to post-repossession claims, acting as a liaison between customers and service providers.
AutomotiveMarketplaceOnline Portals
Responsibilities
Gather, independently review, and evaluate all relevant documents provided by all parties
Enter and maintain claim data in system and disseminate claims to appropriate partners or service provider for review
Follow up with service providers and engage in negotiations to ensure a fair and effective resolution is reached for the customer, company and service provider for all escalated claims. Draft correspondence as needed to provide updates regarding claim status and/or outline settlement terms for all parties involved
Thoroughly document claims files until resolution or final determination has been reached. Effectively communicate claims details, statuses and explain decisions to customers, vendors, stores and other associates as needed
Determine reasonableness of claims and draw conclusions on necessary steps to resolve complaint. Review Claim denials, document relevant details, determine validity, and collaborate with Sr. Specialist and/or Claims Manager
Draft correspondence as needed to facilitate a written agreement to settlement terms or notify parties regarding the status of their claim
Determine the necessity and then schedule and lead independent Claims related vendor conference calls as needed. Represent Claims in CAF-wide vendor conference calls
Conduct Audits of various service providers and reconcile information between CAF and vendor records. Work with various departments and vendors to resolve discrepancies
Review and present key findings from complaints and audits to management and vendors regarding trends or vendor performance
Prepare monthly summary for Claims Team Meeting
Other Duties and Responsibilities
Qualification
Required
Associates degree and/or one to three years of equivalent customer contact experience
Basic typing skills including minimum accuracy requirements
Moderate computer knowledge and understanding of MS Word and intermediate understanding of MS Excel
Proven track record of ability to negotiate and recreate win-win resolutions
Company
CarMax
CarMax provides an online platform for searching new and used cars, researching models, and comparing vehicles.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$98.19M2021-06-08Post Ipo Equity· $98.19M
1997-01-05IPO
Leadership Team
T
Tom Reedy
EVP & Chief Financial Officer
Charles Joseph Wilson
Executive Vice President, Chief Operating Officer
Recent News
The Virginian-Pilot
2026-01-17
The Motley Fool
2026-01-13
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