Emprise Bank · 2 days ago
Account Expert I - Contact Center
Wichita, KS
Full-time
Hybrid
Entry, Mid Level
2+ years expEmprise Bank is focused on advancing the neighborhoods, businesses, and people in their communities. They are seeking an Account Expert to join their Customer Experience team, responsible for providing customer service and administrative support in their Contact Center.
BankingFinanceFinancial Services
No H1B
Responsibilities
Provide technical support for customers on account inquiries
Monitor, process, and complete transactions and appropriate documentation per customers request
Monitor electronic communication from multiple digital channels
Effectively apply product and market knowledge to create solutions for customer objectives
Qualification
Required
High school diploma or equivalent required
2+ years of customer service experience required
1+ years of bank experience required
Previous sales experience required
Exemplary customer service experience
Confident and articulate communications skills
Initiative and strong work ethic
Problem resolution skills
Strong attention to detail
An understanding of and commitment to our values
Attitude and aptitude to engage in continuous development
Preferred
Proficiency with large server based applications and Microsoft Office products
Benefits
Professional growth
A rewarding and challenging environment
Opportunities to be involved in our communities
A culture of integrity, passion, and success
Company
Emprise Bank
Emprise Bank is a commercial bank that provides financial services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Chad McDaniel
Senior Vice President - Chief Credit Officer
Shelby Chapman
SVP - Emprise Embedded Partner Delivery Leader
Recent News
Business Journals
2024-04-29
2024-04-14
2024-04-12
Company data provided by crunchbase