Collections Specialist jobs in United States
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Toast · 4 hours ago

Collections Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$24.04/hr - $38.46/hr
date1+ years exp

Toast is a technology company that helps restaurants and local businesses succeed in a digital world. They are seeking a highly-motivated Collections Specialist I to manage delinquent accounts, negotiate payment plans, and work cross-functionally to support the Toast Capital brand's goal of empowering restaurants financially.

DeliveryPoint of SaleSaaS
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Comp. & Benefits
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H1B Sponsor Likelynote

Responsibilities

Manage delinquent accounts across different lending products
Communicate with customers to negotiate payoffs and payment plans for outstanding balances on their account
Work cross functionally with billing, accounting, and operational risk teams
Address customer questions, concerns, and inquiries related to outstanding transactions
Track and report portfolio performance metrics
Assist with process improvement initiatives for Toast Capital Collections

Qualification

Collections experienceAttention to detailSalesforce familiarityExcel proficiencyProcess adherenceCommunication skillsProblem-solving abilityOrganizational skillsSelf-motivatedAdaptability

Required

1-2 years of relevant collections experience in the lending field
Ability to work under pressure and strong attention to detail
Ability to follow process and procedure throughout complex customer interactions
Highly organized, self-motivated, flexible, and adaptable
Strong written and verbal communication skills
Ability to navigate complex customer problems while ensuring conversations are compliant with Toast Capitals program requirements

Preferred

Familiarity with Salesforce and Excel
SQL is a plus

Company

Toast

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Glassdoor4.1
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Toast is a point-of-sale and restaurant management platform designed for businesses in the food service and hospitality industry.
dateFounded in 2011
location
Boston, Massachusetts, USA
people-size1001-5000 employees
web-link
https://pos.toasttab.com

H1B Sponsorship

Toast has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (32)
2023 (39)
2022 (66)
2021 (29)
2020 (17)

Funding

Current Stage
Public Company
Total Funding
$961.95M
Key Investors
12 West CapitalT. Rowe PriceBessemer Venture Partners
2021-09-22IPO
2020-11-23Secondary Market· $60M
2020-02-14Series F· $400M

Leadership Team

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Aman Narang
CEO and Co-Founder
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Steve Fredette
Co-founder and President
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Recent News

Benzinga.com
Toast, Southern And More On CNBC's 'Final Trades'
2026-01-22
Newswire
DeliverThat Joins Toast Partner Ecosystem, Enabling Seamless Catering Delivery for Restaurants
2026-01-16
Business Wire
Upshop Partners with Toast to Bring Hardware-Agnostic Labeling and Scale Integration to Grocery and Deli Retailers
2026-01-09
Company data provided by crunchbase